Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
Quick Quiz:
✓ Are you energized by building high-performing teams?
✓ Are you passionate about developing minds to solve complex challenges?
✓ Do you excel at creating teams that blend technical depth with customer-centricity?
This opportunity is more than just a management role – it's a chance to play a pivotal role in Glia Vancouver office. As Manager of our Vancouver Client Engineering team, you'll build and lead our largest technical support engineering team in the Americas. You'll ensure our enterprise customers' success with Glia's platform post-implementation by mastering both our technology and the art of technical problem-solving.
You'll have the unique opportunity to:
• Develop a high-performing technical support engineering team
• Create the processes and culture that encourage rapid skills growth and career advancement.
• Drive technical excellence necessary to meet our clients’ most complex technical challenges
• Make your mark on a fast-growing global tech unicorn.
The salary range is CAD 100.000 - CAD 160,000 annually. Commensurate with experience and performance.
- Build and lead a high-performing, office-based, technical support engineering team
- Establish a culture of technical excellence and continuous learning
- Drive the successful resolution of complex platform and configuration challenges
- Create robust processes for investigating and resolving technical issues
- Partner with Professional Services for smooth post-implementation transitions
- Ensure platform stability and optimal performance for enterprise customers
- Foster strong relationships with customer technical teams
- This is a 100% in-office role based (Vancouver)
- 3+ years of experience in leadership
- 5+ years of previous experience in client-facing post-sales roles
- Willingness to work from the Vancouver office 5 days a week
- Excellent reading, listening, and writing skills in English
- High competency in communicating complex issues to both technical and non-technical audiences
- Ability to professionally and diplomatically address customer concerns and provide concise feedback
- Strong desire to deliver positive customer experiences by identifying their problems and guiding them through complex technical solutions
- Experience supporting onboarding new members and creating new processes
Bonus:
- Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions
- A firm understanding of the technology stacks common to the Web ecosystem
Benefits
- Competitive salary and stock options
- Professional development support (trainings, courses, conferences, books, etc)
- Access to all the latest tools and equipment you’ll need
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
- Diversity: 25 countries represented
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]
*Want to know more about working at Glia? Check our Glia's Career FAQs
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What We Do
Glia enables companies to deliver an in-person customer experience online. With a single line of code, companies can identify and engage their highest-value web visitors through video, voice, chat, and CoBrowsing to increase online conversions and improve customer support.
