Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job DescriptionYour Career
Manager, Technical Partner Services
Summary
In the role of Manager, Technical Partner Services, you will be responsible for managing all aspects of the global Technical Partner Manager (TPM) team. This includes identifying partner service delivery gaps in knowledge and performance, helping partners increase the attach rate of their branded services and Palo Alto Networks products. In addition to helping partners improve their services delivery capabilities, this role will be responsible for coordinating enablement opportunities, directly engaging with Palo Alto Networks Technical Assistance Center and Palo Alto Networks Professional Services, and representing Technical Partner Services to country and theatre leadership. Additionally, the Manager, Technical Partner Services will be responsible for the performance of their employees (the Technical Partner Managers) who maintain working relationships with the ASC/APS partners as well as internal stakeholders. In this role you will need to have a thorough understanding of the channel business model, Global Support infrastructure, Professional Services infrastructure and have strong analytical skills. The ideal candidate will have an eye for detail and be able to operationalize the strategic direction of the Authorized Support Center Program and the Authorized Professional Services Program, utilizing relevant data to analyse performance and areas for improvement. You will need to effectively communicate with various teams, including the Partner Services Program office, senior leadership, Partner Services Theater Delivery teams, account teams and partner leadership. This individual will need to be highly adaptable and will need to be comfortable working with US-based leadership, as necessary.
This position will report to the Sr. Manager, Global Delivery Lead, Global Partner and Technical Team.
Your Impact
Identify operating strategies that help partners to contribute to realising the corporate strategic goal of expanding our partner ecosystem.
Help Identify, develop, and implement operational processes for the team including program auditing and coaching, process improvement and adherence, and training.
Develop and apply analytics that identifies areas of improvement opportunities; create processes that help close identified partner performance gaps.
Effectively manage the global Technical Partner Managers.
Analyse the day-to-day operations of our
Must be comfortable leading both formally and informally across the organization to challenge the status quo and developing better ways to support the Technical Partner Managers, Partner Services Managers and our ASC Partners.
Strategically represent partner needs into the Program Office to drive future program improvements.
Develop and implement innovative enablement strategies to ensure consistently excellent ASC & APS Partner interactions.
Develop, communicate, and manage ASC & APS Partner Programs initiatives and product development objectives.
Analyse metrics to identify opportunities for improvement with respect to ASC & APS Partner performance, program objectives, etc.
Communicate effectively with partners, stakeholders, and colleagues to drive performance excellence within the ASC & APS programs.
Resolve issues in creative ways, exercise judgment in selecting methods and techniques to obtain solutions.
Identifies and recommends best practices in the areas of partner management, partner selection and engagement.
Your Experience
BA/BS in computer science or equivalent (MBA a plus) or similar experience
10+ years experience in enterprise support, professional services and channel services delivery strongly preferred
Needs a solid understanding of channel services delivery model
Demonstrated leadership skills in team and/or group settings, including team process
Excellent interpersonal and teamwork skills
Self-motivated and detail oriented with the ability to think and act strategically
Strong written and verbal communication skills
Strong problem solving, analytical and negotiating skills
Ability to work in a fast-paced environment a must
Ability to work with a diverse group of people of different skills, backgrounds, organizations, and management levels
Ability to become a Trusted Advisor: provides advice across multiple areas of expertise and builds broader capability
Fluent in written and spoken English
Willing to travel | pandemic permitting (˜25% worldwide)
Position to be based in the India (or as defined)
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Covid-19 Vaccination Information for Palo Alto Networks Jobs
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Similar Jobs
What We Do
As the global AI and cybersecurity leader, Palo Alto Networks (NASDAQ: PANW) is dedicated to protecting our digital way of life via continuous innovation. Trusted by more than 70,000 organizations worldwide, we provide comprehensive AI-powered security solutions across network, cloud, security operations and AI, enhanced by the expertise and threat intelligence of Unit 42. Our focus on platformization allows enterprises to streamline security at scale, ensuring protection fuels innovation.
Why Work With Us
We are relentless in protecting our customers and their customers from bad actors, threats, and slow downs. This shows up in our speed, thirst to solve problems, our values. We are united in this mission and the unique ideas it takes to keep up. This is why we embrace each individual who is part of our team determined to make a difference.
Gallery
