Manager, Technical Operations

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Manager, Technical Operations to be part of making this happen.

About the Role:

The Manager, Technology Operations manages a team that provides front line Operations Center roles, supporting our security services around the world. This team troubleshoots product issues faced by customers.

As a Manager, Technical Operations you will:

• Proactively identify and/or participate in global technical challenges, performance bottlenecks, and vulnerabilities within the security sensor fleet and security software products.

• Lead and conduct in-depth analysis to root out complex issues and provide innovative solutions that enhance the performance, stability, and security of Artic Wolf’s products.

• Collaborate with R&D and S2 to resolve critical incidents and improve system reliability.

• Engage with customer-facing teams to understand customer and internal feedback and incorporate improvements into operational workflows.

• Lead the design, development, and implementation of automated solutions to streamline various operational tasks across the security sensor fleet and security software products.

• Collaborate with cross-functional teams to identify areas for automation, develop business cases, and prioritize automation initiatives.

• Continuously assess and enhance operational workflows and processes to increase efficiency and reduce manual effort.

• Serve as a subject matter expert in areas of automation, problem-solving, and technical security operations.

• Mentor and guide junior engineers, sharing expertise, promoting best practices, and fostering a culture of continuous learning.

• Work closely with software development teams to influence the design and architecture of new features with a focus on maintainability, scalability, and operability.

We are looking for someone who has most of the following:

• Ability to hire, train, develop, and manage a team of Cybersecurity professionals.

• Strong communication skills and easily interact with a variety of different people and

• personalities. Success in this role depends on the effective handling of customer found issues and running them to solution.

• Ability to model calm problem resolution and diplomatic collaboration with various internal and external constituencies.

• Understanding of SOC requirements

• Hands-on knowledge of Operations Center technologies and processes

• Bachelor’s degree or equivalent

• 5 + years’ experience in a Cybersecurity roles

• And preferably, 3-5 years’ experience in customer-facing role

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named a Great Place to Work - Canada (2021-2024), and on the list of Best Workplaces in Technology (2024) in Canada. As well as on Fortune’s Best Place to Work for Millennials (2023) and Top Technology Workplace (2024) lists.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. 

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 

All wolves receive compelling compensation and benefits packages, including: 

• Equity for all employees

• Flexible time off, paid volunteer days, and paid parental leave

• Enhanced maternity leave and fertility support services

• RRSP matching program

• Robust Employee Assistance Program (EAP) for mental health services

• Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected]. 

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.