Manager, Technical Client Success - Marketing Analyzer

Posted Yesterday
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New York, NY
110K-130K Annually
Junior
Artificial Intelligence • Information Technology • Business Intelligence
The Role
The Manager of Technical Client Success will oversee technical analysts, manage client data configurations, analyze large datasets for insights, and support software solutions to enhance client relationships and experiences. This role emphasizes communication of actionable data conclusions and efficient delivery of insights to clients, while also addressing product improvement opportunities.
Summary Generated by Built In

Company Description

Curinos empowers financial institutions to make better, faster and more profitable decisions through industry-leading proprietary data, technologies and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate customer needs and optimize their go-to market decisions in an increasingly competitive market.

Curinos operates under a hybrid modality. This individual may work from the New York City or Boston office. 

Job Description

Curinos operates under a hybrid modality. This individual may work from the New York City or Boston office. 

  • Manage Technical CS analysts who:
    • Serve as SME on our clients’ data and platform configuration, including:
      • Configure and customize our solutions to client-specific data, strategies, and business needs
      • Mine, clean, and analyze large data sets for trends or insights relevant to Curinos Solutions clients’ analysis
      • Gather, map, and validate data to power our analytical platforms
      • Calibrate and update reports based on a Marketing Mix Model
      • Conduct statistical analysis to evaluate model performance
  • Analyze Curinos data to advise on customer acquisition efficiency and effectiveness, identifying how different marketing strategies affect performance.
  • Interact with clients and internal partners to:
    • Implement and support one or more of Curinos’ software solutions
    • Derive and communicate actionable conclusions from complex data
  • Manage processes and procedures to:
    • Enable timely and scalable delivery of data and insights to our clients
    • Proactively address client needs for competitive spend insights
  • Serve as the client advocate by communicating opportunities for product and customer experience improvements to internal product, engineering, and business partners
  • Complete other tasks and projects, as requested


Qualifications

  • 1-3 years of people management experience
    • 1-3 years of experience working in SQL or with relational databases
  • Strong problem-solving abilities, especially when it comes to investigating and resolving data anomalies
  • Well-developed organizational skills to facilitate handling multiple concurrent workstreams; attention to detail
  • Exceptional analytical capabilities including the ability to develop and interpret complex analytics
  • Strong written and verbal communication skills, with an emphasis on translation of code and/or data into business terms
  • Ability to work independently; demonstrated ability to work in a multi-tasked, fast-paced, and changing environment
  • Ability to travel as needed for client meetings; can range from 0% to 100% depending on engagement, but will most likely be up to a few days per month

Base Salary Range: $110,000-$130,000 (bonus potential)

Additional Information

 Why work at Curinos?

  • Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from 
  • Flexible working options, including home working, flexible hours and part time options, depending on the role requirements – please ask! 
  • Competitive annual leave, floating holidays, volunteering days and a day off for your birthday!
  • Learning and development tools to assist with your career development 
  • Work with industry leading Subject Matter Experts and specialist products 
  • Regular social events and networking opportunities 
  • Collaborative, supportive culture, including an active DE&I program 
  • Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services

Applying: 

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need! 

If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at [email protected] and we’ll do everything we can to help. 

Inclusivity at Curinos: 

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.

Top Skills

SQL
The Company
HQ: London
3,741 Employees
Hybrid Workplace
Year Founded: 1998

What We Do

Informa is a leading international intelligence, events and scholarly research group. We're here to champion the specialist, connecting people with knowledge to help them learn more, know more and do more.

We're a FTSE 100 company with 10,000 colleagues working in over 30 countries and a presence in all major regions, including North America, South America, Asia, Europe, the Middle East and Africa.

Informa has five business divisions: Informa Markets, Informa Connect, Informa Tech, Informa Intelligence and Taylor & Francis.

We are home to hundreds of leading brands, serving businesses and professionals who work in any one of dozens of specialist markets through brands such as Citeline, Arab Health, CPhI and EBD Group in Pharma, Pharma Ingredients and Biotech; SuperReturn, EPFR and FBX in Finance; Lloyd's List in Maritime; New Hope and Natural Products Expo in Health & Nutrition; Routledge, CRC Press and F1000 Research in Academic Publishing; Black Hat in Cybersecurity; AI Summit in Artificial Intelligence; and many more.

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