Manager, Technical Account Manager
Say hello to possibilities.
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. We're currently looking for: A Manager Technical Account Manager (TAM) who will supervise the day-to-day operations of the Advanced Support Technical Account Management team.
To succeed in this role, you must have experience in:
- Managing, coaching, motivating, and influencing teams to exceed expectations and meet deadlines.
- Mentoring and developing direct reports on company processes, policies, and procedures.
- Sets the example for Advanced Support Technical Account Managers in personal character, commitment, organizational and problem-solving skills, and work habits.
- Managing customer expectations and experience to deliver high customer satisfaction and increase retention.
- Providing feedback to cross-functional departments as the voice of Support.
- Set the example for Direct Reports and Peers in personal character, commitment, organization/problem-solving skills, and work habits.
- Effectively and simultaneously prioritizing multiple tasks, projects, and deadlines.
- Identifying and driving process improvements.
- Delegating authority and responsibility with accountability and follow-up.
- Employee may be required to be in an on-call rotation with their peers
Desired Qualifications:
- 5+ years of experience in business operations, processes, and systems.
- Intimate knowledge of support center processes and procedures.
- Experience in telecommunications, networking, or Software-as-a-Service business.
- Experience with contact center technologies.
- Ability to communicate and empathize with all levels of executives.
- Self-motivated with the ability to dive right in, be practical and make a difference.
- Demonstrated ability to execute high level strategic initiatives.
- Bachelors degree or equivalent military and/or work experience.
What we offer:
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- 401K match and ESPP
- Flexible vacation
- Wellness programs including 1:1 coaching and meditation guidance
- Paid parental and pregnancy leave and new parent gift boxes
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Parental support for children with developmental and learning disabilities
- Pet insurance
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee perks and discounts program
RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.
If you are hired in Colorado the compensation range for this position is between $65,450.00 and $93,500.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.