Manager, Technical Account Management

Company Description

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. 

But that's not all. Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in the S&P 500. 

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence. 

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued. 

Job Description

The Manager, Technical Account Manager (TAM) will lead a team of Technical Account Managers, driving customer success and product adoption across a portfolio of strategic accounts. This is a leadership position focused on building and executing a customer engagement strategy, ensuring customer satisfaction, and driving long-term value from Strategy’s technology solutions.

As a TAM Manager, you will be responsible for developing a high-performing team of TAMs, providing strategic direction, and fostering relationships with key stakeholders to drive customer success and business growth.

Responsibilities

· Lead and mentor a team of Technical Account Managers, providing guidance and support to drive team performance and customer satisfaction.

· Develop and execute a customer success strategy that increases product adoption, customer satisfaction, and retention.

· Establish strong executive relationships with customers, acting as a trusted advisor and ensuring customer needs are being met.

· Ensure the TAM team understands customer business objectives and aligns product strategy to meet those goals.

· Monitor customer health and proactively identify risks and opportunities to improve customer outcomes.

· Act as an escalation point for complex customer issues, driving resolution in collaboration with internal teams (e.g., Product, Sales, Support).

· Work cross-functionally with Product Management and Engineering to channel customer feedback into future product releases and enhancements.

· Drive team operational excellence by implementing best practices, tools, and processes to streamline customer engagement.

· Provide regular performance reporting and insights to senior leadership on customer success metrics and team performance.

· Collaborate with Sales and Customer Success teams to identify expansion opportunities and contribute to strategic account planning.

· Ensure the team is prepared to provide expert guidance during extraordinary events, including outside of normal business hours if needed.

Qualifications

· Bachelor’s degree, preferably in a technical field (Information Systems or equivalent).

· Minimum 8–10 years of professional experience.

· Minimum of 5 years of experience in customer success, technical account management, program management or related roles in enterprise software.

· Minimum of 2 years of experience in a leadership or managerial role, managing customer-facing teams.

· Strong understanding of enterprise IT environments, software implementation practices, and technical ecosystems.

· Proven ability to build and maintain relationships with executive-level stakeholders.

· Exceptional problem-solving skills, with the ability to navigate complex technical and business challenges.

· Strong analytical skills with the ability to identify patterns, trends, and opportunities for improvement.

· Excellent time management skills to balance multiple priorities and meet deadlines under pressure.

· Outstanding written and verbal communication skills in English.

· Experience working cross-functionally with Sales, Product, and Engineering teams.

· Ability to travel up to 10-25% based on customer location and business needs.

Preferred:

· Experience with AWS/GCP/Azure cloud technologies.

· Previous experience with Strategy's platform or similar enterprise analytics solutions.

· Understanding of blockchain technologies and financial innovation.

Additional Information:

The recruitment process includes online assessments as a first step (English, logic, design) - we send them via e-mail, please check also your SPAM folder .

We work 4 days a week from Pune office.