Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the teamThe Paid Support team partners directly with our largest and fastest growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time. We take a user first approach to how we operate, capturing user feedback on what we need to offer to delight them and exceed all expectations. We operate with a scaled proactive, preventative mindset to ensure our users have a seamless experience with Stripe.
What you’ll doStripe is looking for an experienced Toronto-based leader to lead and grow the Paid Support team responsible for supporting our largest and most strategic users. The leader will lead a high performing team of our most experienced TAMs, managing managers who are motivated by improving the lives of Stripe’s user base. They will set the standard for strategic user partnership and support, influencing globally, partnering closely with the go to market organizations, product, engineering alongside the support organization. They will cultivate a user first culture, with high accountability, collaboration and a scale mentality, a culture which embodies a coaching mindset to unlock potential. This role will report to the Head of Technical Account Management - Platform.
Responsibilities- Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements.
- Lead a team of technical account managers working with Stripe’s largest users.
- Hire and retain top technical talent as the team scales.
- Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.
- Ensure that team members are happy, effective, and growing in their career and user work.
- Set clear goals and direction for the team and each individual; provide regular feedback on your team members’ performance.
- Analyze data from user feedback and experiences to drive efficiency and build quality.
- Be an advocate for Stripe users and champion for users’ needs internally.
- Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion and empowerment.
- Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements- At least 10+ years experience building and leading teams and businesses in high change environments delivering high impact in professional services, customer success, solutions architecture, or technical account management programs.
- Excellent collaborator, with a proven track record in managing across complex environments, building relationships that deliver impact
- Excellent written and verbal communication skills.
- Strong sales revenue growth and/or operational background and a track-record of making data driven decisions.
- An ability to execute on and deliver complex operational projects involving multiple stakeholders.
- Bachelor's Degree required.
- Experience with fintech SaaS products and/or Payments industry.
- Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record.
- Proven ability to scale a technical services or technical support team in a high-growth environment.
Skills Required
- At least 10 years of experience building and leading teams and businesses in high-change environments, delivering high impact in professional services, customer success, solutions architecture, or technical account management programs.
- Proven ability to collaborate and manage across complex environments while building relationships that deliver impact.
- Excellent written and verbal communication skills.
- Strong sales revenue growth and/or operational background with a track record of data-driven decision-making.
- Ability to execute and deliver complex operational projects involving multiple stakeholders.
- Bachelor’s degree.
- Experience with fintech SaaS products and/or the payments industry.
- Experience leading growth initiatives through sales revenue growth and/or elevated operational service, with a successful track record.
- Proven ability to scale a technical services or technical support team in a high-growth environment.
Stripe Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stripe and has not been reviewed or approved by Stripe.
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Healthcare Strength — Healthcare is described as comprehensive, including medical, dental, vision, EAP, and mental‑health support such as therapy sessions; wellness resources are consistently highlighted across materials. Coverage breadth and depth are repeatedly positioned as a core strength.
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Parental & Family Support — Paid parental leave for birthing and non‑birthing parents, fertility benefits, and adoption assistance are emphasized, making family support a standout element. Feedback suggests these programs compare favorably to common tech benchmarks.
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Wellbeing & Lifestyle Benefits — Wellness stipends, gym reimbursement, and onsite meals/snacks (where available) are commonly offered, with flexible lifestyle funds supporting varied needs globally. Education stipends and similar perks further bolster day‑to‑day wellbeing.
Stripe Insights
What We Do
Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies like Salesforce and Facebook—use the company’s software to accept online payments and run technically sophisticated financial operations in more than 100 countries. Stripe helps new companies get started and grow their revenues, and established businesses accelerate into new markets and launch new business models. Over the long term, Stripe aims to increase the GDP of the internet.
