About Nerdio
Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.
Leveraging Nerdio, partners can manage customers’ cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.
We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.
What you'll do
- Lead and mentor a team of Technical Account Managers, providing guidance, support, and professional development opportunities.
- Foster a positive and collaborative team culture that emphasizes customer-centric values and continuous improvement.
- Develop tactics, objectives and key results, activities, and milestones to protect and grow MRR, including onboarding, product adoption, and ongoing support.
- Drive revenue forecasting and risk documentation for visibility to senior leadership.
- Collaborate with cross-functional teams to align customer success strategies with broader company objectives.
- Utilize domain expertise to serve as an advisor and resource for Technical Account Managers and customers.
- Assist Technical Account Managers as they support customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager.
- Cultivate strong relationships with key customers, acting as a point of escalation to coordinate issue management and problem resolution.
- Collaborate with marketing and sales teams to identify and leverage customer success stories and testimonials.
- Enable new hires, ensuring they have the necessary skills and knowledge to excel in their roles.
Qualifications & experience
- Minimum of 7 years of experience in a technical management role.
- Strong technical knowledge of Microsoft Azure, cloud computing, virtual desktop infrastructure (VDI), and related technologies.
- Strong leadership and team management skills.
- Excellent technical and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Deep understanding and experience in driving product adoption.
- Strong problem-solving and solution-oriented mindset.
- Excellent communication and interpersonal skills.
- Bachelor's degree in Computer Science, Engineering, or a related field preferred
Benefits and Incentives
- Competitive Base + Incentive Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off......including your birthday off!
- Collaborative Team Culture
* Benefits for international employees, outside the US, vary by country.
Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Top Skills
What We Do
Nerdio is a premier software solution provider, supporting organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Managed Service Providers (MSPs) and enterprise organizations all over the world to add value on top of their existing Microsoft investments like Azure Virtual Desktop, Windows 365, and Microsoft Intune.
Our software helps MSPs and IT pros price, deploy, manage, and optimize Azure Virtual Desktop (AVD) and Windows 365. We believe in knowledge and clarity.
We obsess over all things Microsoft Azure, including Azure Virtual Desktop (AVD) and Windows 365, and are the industry leader in creating breakthrough enterprise-grade technologies that extend Microsoft's native products.
Why Work With Us
Nerdio promotes a culture of collaboration, learning, and support. The company gives employees the chance to work closely with leadership and across departments. We operate at the cutting edge of cloud computing, focusing on simplifying complex cloud environments. Employees get the chance to work with Microsoft Azure and other leading technologies.
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