Manager, Technical Account Management Team

Description

Join our team in Lindon, Utah, as a Manager leading a group of Technical Account Managers dedicated to supporting our Enterprise and Strategic customers. This role is crucial for both new and existing clients, as you and your team will address incoming queries, resolve technical issues, and proactively enhance the performance of our Rewards & Recognition platform.

To succeed, you'll cultivate strong relationships with customers, deeply understand their technology, goals, and challenges, and deliver exceptional support. As the team leader, you will collaborate closely with cross-functional teams (e.g., Sales, Product) to streamline processes and ensure seamless execution.

Responsibilities

• Lead, mentor, develop, and inspire a team of skilled Technical Account Managers (TAMs)
• Develop and implement processes that ensure best-in-class service for our Enterprise and Strategic Customers 
• Partner with our Implementation teams to help prioritize and deliver technical implementations
• Guide the team in identifying opportunities to strengthen customer relationships
• Establish a strategy for attracting, retaining, and nurturing top talent within your team and across global counterparts
• Serve as a committed leader, clearly communicating the department’s vision and the path to achieving it together
• Champion diversity and inclusion by recognizing its vital role in Awardco’s success and the overall business impact

Qualifications

• 3+ years of demonstrated leadership experience managing teams, with a track record of mentoring and developing talent. (e.g., leading projects, mentoring team members)
• 3+ years of experience in technical account management, technical project management, or customer success, preferably within the SaaS or HR Tech industries
• Proficient in discussing complex technical concepts and developing solutions, evaluating trade-offs, and creating innovative approaches with content partners and customers to address technical queries and enhance the delivery of quality real-time data (for both technical and non-technical stakeholders)
• Experience in working directly with enterprise clients and understanding their unique challenges.
• Ability to analyze customer feedback and usage data to identify areas for improvement and drive strategic initiatives.
• Experienced in setting measurable team goals that align with the organization’s overall vision 
• Strong project management, writing, presentation, and organizational skills
• Proven ability to establish credibility and build influential relationships with diverse internal and external clients and partners
• Familiarity with employee rewards and recognition platforms or similar systems is a plus.
  

Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.