Manager, Tech Deployment

Job Description
Job Description:
Company Description:
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department Overview
McDonald's is seeking a highly skilled and motivated individual to join our dynamic Software Deployment team. In this role, you will be responsible for planning, testing, implementing and managing the software deployment processes across multiple environments for point-of-sale, security and back office applications . Addi tionally, y our project management skills and technical expertise will ensure seamless integration and optimal performance of our software solutions to over 300,000 devices. As the deployment lead for technology, you will have many opportunities to impact the experience of our 13,500+ restaurants and the consumers who love our brand.
This role requires hybrd presence at McDonald's Headquarters (MHQ) in Chicago.
Responsibilities
Deployment Management:
Manage detailed plans to ensure smooth deployment of software solutions to restaurants, aligning with both technological needs and business goals.
Oversee remote deployment processes, keeping all stakeholders informed and engaged throughout the lifecycle.
Act as the point of contact for deployment plans.
Manage scope and resources to ensure timely, cost-effective deployments.
Assess the impact of new issues on deployment plans and communicate changes efficiently.
Provide feedback on prioritization and capacity to direct manager.
Monitor the deployment success KPI's and advise on pace change when needed.
Supplier/Partner Engagement and Coordination:
Build strong relationships and collaboration through effective communication between teams within US Technology, Global Technology, and vendors.
Build and nurture strong partnerships with suppliers to ensure alignment and collaboration with deployment objectives.
Ensure vendors' performance meets deployment timelines through clear expectation setting, communication, and one-team mindset.
Risk Management:
Assess stage gate and testing requirements at initiation to ensure deployment criteria are met.
Identify potential risks and develop mitigation strategies to address them proactively.
Drive continuous improvement through documentation and sharing of common risks and prevention strategies.
Qualifications
Qualifications:

• 3+ years' experience in deployment, technology updates and strong project management skills.

• Proficiency with tools such as Jira, Confluence, Smart Sheets, and PowerBI.

• Extensive experience in retail technology, particularly in operations within a highly distributed setting.

• Demonstrated leader - you love to develop talent and lead diverse teams.

• Strong communicator with ability to explain technical information to audiences at different levels of technical proficiency.

• Early adopter - change excites you and you bring others along on the change journey.

• Data-driven decision maker who loves to dive into root cause analysis.

• Analytical and structure thinker with an eye for detail. In the phase of chaos, you create process.

• One team mindset - you are a team player who understands that your success is reliant on the success of others. You hold yourself and your teammates accountable.

Preferred Qualifications:

• Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, or a related field.
• Experience in Restaurant or Service Industry Tech, a plus.
• Strong technical background and PMP certification, a plus.

Compensation
Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $112,860 - $143,900.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.