Responsibilities:
- Manage day-to-day global income tax compliance, including U.S. federal, state, and local filings, and coordination of foreign tax filings across multiple international jurisdictions.
- Prepare and support the annual income tax provision under ASC 740, including deferred tax calculations, true-ups, and supporting schedules.
- Partner with Accounting to explain tax results, support journal entries, and ensure tax-related balances are accurately recorded and presented in the financial statements.
- Support tax audits and examinations by gathering documentation, coordinating with external advisors, and assisting in the resolution of issues.
- Perform technical tax research across U.S. federal, state, and international topics and summarize conclusions.
- Prepare quarterly transfer pricing calculations and coordinate intercompany invoicing in accordance with established policies.
- Oversee indirect tax compliance processes, including U.S. sales and use tax, telecommunications tax, and VAT/GST filings, in coordination with external providers.
- Drive process improvements and automation efforts to enhance efficiency and scalability within the tax function.
Qualifications:
- Bachelor’s degree in Accounting. CPA or Master in Tax preferred.
- 5+ years of relevant tax experience, including public accounting and/or corporate tax
- Strong understanding of ASC 740, including preparation and review of income tax provision
- Demonstrated experience with monthly and quarterly close, international tax compliance and global consolidation
- Exposure to indirect tax (sales/use, VAT/GST) and telecommunications tax concepts is a plus
- System savvy; NetSuite and Suretax experience strongly preferred
- Effective communication skills, with the ability to explain tax concepts clearly to Accounting and other cross-functional teams
- Collaborative mindset with the ability to work effectively in a team-oriented environment.
- Proactive and independent – must be eager to drive best practices, automation initiatives, and continuous process improvement
Pay Range (Base Pay): $115,000 - $173,000
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
Method of Application: Apply online.
Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/27/2026.
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
All questions or concerns about this posting should be directed to the Talent team at [email protected].
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
What We Do
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
