Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
ABOUT THE ROLE
This role sits at the crossroads of talent acquisition and HR business partnering — and we mean that genuinely, not just on paper. About half your time will be spent owning full-cycle recruiting for GTM & Customer-focus functions, and the other half acting as a trusted people partner to the business leaders in those same functions. It's a rare setup that gives you real end-to-end ownership of the talent story: from sourcing a candidate all the way through their growth at Zenoti.
This is an individual contributor role based in Bellevue, WA, with an in-office work arrangement. You'll work closely with senior leaders, hiring managers, and the broader Talent team.
WHAT YOU'LL DO
Talent Acquisition
- Own end-to-end recruiting for your assigned business units - intake, sourcing, screening, coordinating, and closing
- Build proactive sourcing strategies and keep talent pipelines warm for roles that come up repeatedly
- Partner closely with hiring managers to define what 'great' looks like for a role, calibrate interview loops, and make decisions with data
- Drive a candidate experience that actually reflects who Zenoti is - not just a checkbox exercise
- Track recruiting metrics (time to fill, pipeline conversion, offer acceptance) and use them to improve, not just report
- Stay current on market conditions and sourcing trends for tech and SaaS talent
HR Business Partnering
- Serve as the go-to people partner for the same functions you recruit for - no handoff, you know the business
- Support workforce planning, org design conversations, and headcount discussions with leadership
- Guide managers through performance management cycles: goal setting, feedback, calibrations, and when necessary, PIPs
- Handle employee relations situations with sound judgment, discretion, and a genuine interest in fair outcomes
- Run or contribute to engagement initiatives - pulse surveys, stay interviews, team health checks - and actually follow through on what you hear
- Coach managers on people practices: how to give feedback, how to run a fair promotion process, how to navigate team dynamics
- Collaborate with the broader People team on programs like compensation cycles, onboarding, and L&D
WHAT WE'RE LOOKING FOR
- 8-10 years of progressive HR experience, with meaningful time spent in both recruiting and HRBP roles - not just a passing rotation in one
- You're genuinely comfortable toggling between 'let's find the right hire' and 'let's work through a performance issue' in the same week
- Strong at building trust with leaders - you can hold your own in the room, push back when needed, and still be seen as a partner
- Experience in a fast-paced, high-growth tech or SaaS environment is a real plus
- Working knowledge of Washington state employment law and HR compliance requirements
- Hands-on experience with an ATS (Greenhouse, Lever, or similar) and an HRIS (Workday, Hibob, or similar)
- Bachelor's degree in HR, Business, Psychology, or a related field; SHRM-CP or PHR is a nice-to-have, not a requirement
WHY THIS ROLE
- You won't be boxed into just recruiting or just HR - you'll own both sides of the talent equation for the functions you support
- Direct access to business leaders and a real seat at the table when growth decisions get made
- Zenoti is a genuinely global company - you'll work with teams across the US, India, and beyond
- Attractive compensation, Stock partnership, strong benefits, and a People team that believes in what it builds.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Skills Required
- 8-12 years of progressive HR experience, preferably in tech or SaaS environments
- Solid knowledge of US employment law; experience supporting Canada and/or Costa Rica is a plus
- Demonstrated success in employee relations, performance management, and manager coaching
- Excellent communication and relationship-building skills
- Bachelor's degree in Human Resources or related field; HR certifications (e.g., SHRM-CP/SCP) are a plus
What We Do
Zenoti provides an all-in-one, cloud-based software solution for the spa, salon and med spa industry. The Zenoti platform is engineered for reliability and scale, harnessing the power of enterprise-level technology for businesses of all sizes. Zenoti powers thousands of spas and salons in over 50 countries. Zenoti allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. If you're interested in joining our talented team of designers, developers, marketers, account managers and more, check out our careers page at http://www.zenoti.com/careers.html.
