Jobs at Zenoti

Drive revenue growth, retention, and expansion across strategic enterprise SaaS accounts. Build executive relationships, develop account plans, close upsell and cross-sell opportunities, monitor customer health and usage metrics, manage forecasts and pipelines, and partner with Customer Success, Product, Marketing, and Services teams. Advise clients on operational efficiency, customer experience, AI-powered solutions, and business growth.

Owns the design, implementation, and optimization of cloud security infrastructure for a distributed SaaS environment. Establishes security policies, manages cloud platforms and controls, performs readiness assessments, supports SOC 2, PCI-DSS, and HIPAA compliance, and serves as a cloud security subject matter expert. The role requires hands-on Azure/AWS security, networking, infrastructure as code, cross-platform troubleshooting, incident response, and collaboration with engineering and InfoSec teams.

Lead product strategy and execution for market and billing capabilities. Gather customer and market requirements, define functional specifications, build agile backlogs, prioritize releases, and coordinate with engineering, architecture, product teams, and customers. Advocate for end users throughout the product lifecycle while translating complex business needs into actionable product plans and scalable mobile, web, and cloud features.

Leads product management for Zenoti’s payments and fintech offerings. Defines product vision, breaks complex problems into actionable plans, develops high-level roadmaps, and collaborates with designers, developers, business leaders, customers, and executives. Uses data to solve problems, influence cross-functional teams, and deliver clear, scalable mobile, web, and cloud-based products.

Lead enterprise software implementations by gathering requirements, conducting demos and workshops, configuring solutions, designing proofs of concept, managing risks, coordinating internal teams, documenting solutions, and ensuring customer satisfaction and SLA adherence. The role requires technical expertise in cloud applications, integrations, APIs, data migration, and enterprise business processes, along with strong communication, presentation, analytical, and project-management skills.

Lead multiple customer implementation projects for Zenoti’s cloud SaaS solutions. Responsibilities include project planning, scope and feature management, risk resolution, cross-team coordination, release quality, resource allocation, status reporting, customer onboarding, issue resolution, documentation, and best-practice sharing. The role requires managing complex integrations, external stakeholders, remote teams, and implementation timelines while ensuring projects remain on schedule, within scope, and high quality.

Configure and implement Zenoti software for customers, including solution design, proof-of-concept setup, data transformation, migration, validation, and documentation. Identify implementation risks, manage mitigation plans, resolve customer concerns, maintain SLAs, and coordinate with internal teams. The role also develops migration tools, ensures data integrity, and supports successful customer onboarding across multiple projects.

Leads enterprise software implementations by gathering requirements, conducting discovery workshops and demos, configuring solutions, designing proofs of concept, managing integrations and data migrations, mitigating risks, and coordinating internal teams. The role supports customers throughout implementation, maintains documentation, meets SLAs, and delivers training and presentations. It requires strong technical, analytical, communication, and project coordination skills, with occasional travel to customer locations.

The Product Specialist leads implementations for SaaS enhancements, ensuring customer adoption of Zenoti features through training, demos, and support while managing risks and documentation.

Lead the vision and strategy for scalable data products, oversee technical architecture, establish data governance and quality standards, translate business needs into technical specifications, conduct user research, define KPIs, and coordinate engineering, data science, and business teams through feature releases.

Leads reliability for Zenoti’s non-database cloud platform, including web applications, APIs, analytics, and reporting systems. Defines SLIs, SLOs, and error budgets; drives observability, incident response, capacity planning, performance testing, and resilient architecture. Improves CI/CD pipelines, automates operational workflows with Python and infrastructure as code, and supports Azure-based services, containers, microservices, and data pipelines. Mentors engineers, influences multiple teams, and serves as the technical subject matter expert for reliability and cloud practices.

Lead the architecture, automation, operation, and security of Zenoti’s multi-cloud network and SaaS infrastructure. Responsibilities include cloud connectivity, perimeter protection, infrastructure-as-code, detection engineering, incident response, disaster recovery, compliance controls, identity and encryption governance, risk reporting, and mentoring engineers. The role requires deep Azure and AWS networking and security expertise, Kubernetes hardening, Terraform automation, scripting, and experience with SOC 2, PCI-DSS, and HIPAA audits.

Lead Zenoti’s payment operations function, setting strategy, managing the team, ensuring regulatory compliance, mitigating onboarding and payment risks, resolving operational issues, monitoring KPIs, and improving processes. The role partners with finance, IT, customer service, legal, auditors, payment processors, software partners, and banks to ensure secure, efficient payment processing and reduce escalations.

Lead cross-functional teams developing production Text-to-SQL and Natural Language Query platforms. Design semantic layers, business ontologies, metric views, AI guardrails, evaluation frameworks, and observable microservices connecting enterprise data systems. Partner with business stakeholders, product teams, and engineers to deliver secure, scalable conversational analytics products. Mentor engineers, advise executives, and guide architecture across .NET, Python, FastAPI, Databricks, Redshift, and SQL Server environments.

Designs, builds, and owns scalable SaaS features using .NET/C#, APIs, databases, cloud services, and modern UI frameworks. Leads technical design, testing, compliance, security, production health, incident response, and cross-functional delivery. Uses AI-assisted development tools while validating generated code for security, reliability, scalability, and data integrity. Requires strong system design, communication, and engineering judgment, with opportunities to develop AI-enabled engineering automation.

Owns end-to-end development of significant SaaS product features using .NET/C#, cloud services, APIs, databases, and modern UI frameworks. Responsibilities include architecture, technical design, testing, compliance, threat modeling, production monitoring, incident response, and collaboration with product and design teams. The role also uses and evaluates AI-assisted development tools while ensuring security, reliability, scalability, and data integrity.

Own the end-to-end design, development, testing, deployment, and production health of scalable SaaS features using .NET/C#, cloud services, APIs, databases, and modern UI frameworks. Lead technical design, architecture, compliance, security, monitoring, incident response, and cross-functional delivery. Apply AI-assisted development tools responsibly while reviewing generated code for security, reliability, scalability, and data integrity.

Owns end-to-end development of significant SaaS product features using .NET, cloud services, APIs, databases, and modern UI frameworks. Responsibilities include system design, architecture, testing, compliance, security, production health, incident response, and collaboration with product and design teams. The engineer also uses and evaluates AI-assisted development tools while communicating technical decisions and driving reliable, scalable solutions.

Builds and maintains IT infrastructure across Azure, virtualized environments, operating systems, endpoints, networks, Microsoft 365, security tools, and VPNs. Provides advanced troubleshooting, deploys patches and policies, supports high availability and disaster recovery, manages licenses, and develops automation. The role also documents systems, updates playbooks, leads technical projects, mentors junior administrators, and partners with stakeholders to improve IT operations.

Implement and onboard enterprise customers onto Zenoti’s cloud software. Responsibilities include requirements gathering, product demonstrations, solution design, configuration, proof-of-concept development, risk mitigation, issue resolution, documentation, SLA adherence, and cross-functional coordination. The role requires deep product expertise, strong communication, customer-facing presentation skills, analytical problem-solving, and flexibility for night shifts and occasional customer travel.