Jobs at Zenoti

Generates and qualifies sales leads through inbound follow-up, outbound prospecting, cold calling, market research, and lead-generation campaigns. Researches accounts, builds relationships with decision-makers, maintains prospect databases, qualifies customer needs, collaborates with channel partners and sales teams, and transfers qualified opportunities to Account Executives.

Lead strategic customer relationships, drive product adoption, improve retention, identify expansion opportunities, manage renewals, and align customer outcomes with revenue goals. Serve as a Zenoti platform expert, solve customer challenges, use data to guide strategy, influence executives, and collaborate with sales, marketing, product, and support teams.

Lead SaaS customer onboarding and enablement for AI products, including setup, integrations, demos, training, adoption planning, and ROI measurement. Serve as a trusted customer advisor, monitor usage and health metrics, gather feedback, resolve issues with Product, Engineering, and Support, and provide customer and internal business reviews. Support renewals, expansion, and long-term account growth while managing multiple projects and remote stakeholders.

Lead enterprise customer implementations and onboarding by defining requirements, demonstrating and configuring Zenoti solutions, designing pilots, mitigating risks, resolving issues, documenting solutions, meeting SLAs, and coordinating internal teams. The role requires deep product and integration expertise, strong customer communication, solution design, training, and the ability to manage multiple projects while aligning with customer time zones. Short-notice travel to customer locations may be required.

Guide enterprise customers through software implementation, including solution design, product configuration, technical setup, training, demos, troubleshooting, and data migration. Manage multiple rollout projects, anticipate risks, meet SLAs and KPIs, and collaborate with internal teams to improve integrations and product features. The role requires bilingual French and English fluency and strong customer-facing technical, analytical, and presentation skills.

Generate qualified sales opportunities in the French market through inbound lead qualification and outbound prospecting. Research target accounts, personalize outreach across phone, email, and LinkedIn, schedule product demonstrations, maintain accurate Salesforce and Outreach records, meet pipeline targets, and collaborate with Marketing and Account Executives on campaigns. The role requires French and English fluency, strong communication, organization, resilience, and a willingness to learn SaaS sales.

Manage customer relationships and drive adoption, retention, and expansion for Zenoti’s SaaS platform. Serve as a product expert, analyze customer data, solve business challenges, lead executive conversations, and collaborate with sales, marketing, product, and support teams to improve customer outcomes.

Lead enterprise customer onboarding and implementation of Zenoti’s SaaS platform. Define requirements, conduct demos and discovery workshops, configure solutions, design proofs of concept, manage integrations, data migrations, risks, SLAs, documentation, and customer issues. Coordinate with internal teams and customers across time zones while delivering technical presentations, training, and successful implementations for large accounts.

Lead SaaS customer onboarding, enablement, AI product adoption, and value realization. Serve as a trusted advisor, conduct demos and training, analyze usage and customer health metrics, define success measures, document requirements, and present business reviews. Collaborate with Product, Engineering, Support, Sales, and Customer Success teams to resolve issues, provide customer insights, influence the product roadmap, and support renewals and account growth. Travel to customer locations when required.

The Product Specialist leads implementations for SaaS enhancements, ensuring customer adoption of Zenoti features through training, demos, and support while managing risks and documentation.

Lead enterprise customer adoption and implementation of Zenoti’s cloud software. Define requirements, conduct demos, configure solutions, design proofs of concept, manage risks, resolve issues, document implementations, meet SLAs, and coordinate internal teams. The role requires strong product and technical expertise, customer communication, presentation, analytical, and project management skills, along with availability for night shifts and occasional customer travel.

Lead enterprise customer implementations and onboarding by defining requirements, configuring Zenoti solutions, conducting demos and training, managing pilots, documenting solutions, mitigating risks, resolving issues, meeting SLAs, and coordinating internal teams. The role requires deep product and integration expertise, strong customer communication, multi-project management, night-shift availability, and occasional travel to customer locations.

Manage customer relationships and guide clients through Zenoti platform adoption, best practices, retention, and growth strategies. Serve as a product expert, solve customer challenges, use data to identify opportunities, influence executive stakeholders, and collaborate with sales, marketing, product, and support teams. The role requires strong analytical, communication, relationship-building, prioritization, and customer advocacy skills.

Configure and implement Zenoti for customers, lead data migrations/ETL and proofs-of-concept, validate systems, identify and mitigate risks, maintain documentation and SLAs, coordinate internal teams, build migration tools, and address customer issues to ensure successful onboarding and satisfaction.

Provide on-site technical support for Hyperconnect VOIP: troubleshoot call quality (packet loss, jitter, latency), diagnose browser and device issues, use tools like Wireshark and browser dev tools, escalate VOIP bugs to engineering, document solutions, and participate in rotating shift coverage to ensure service reliability.

The Senior Product Specialist will work with customers to implement Zenoti solutions, drive demos, configure software, manage customer relationships, and ensure successful product delivery.

The role involves assisting customers with Zenoti software, resolving issues, providing consultations, and creating knowledge materials to enhance support efficiency.

Configure and implement the Zenoti platform for customers, lead data extraction/transform/load and migrations, design proofs of concept, drive mitigation plans, ensure SLA adherence, coordinate internal teams, and maintain implementation documentation to deliver successful onboarding.

The Lead Product Manager will define market requirements, manage product releases, gather requirements, and ensure user advocacy throughout the product lifecycle.

Manage data-driven initiatives, analyzing datasets, creating dashboards, and collaborating with teams to ensure timely project delivery and operational improvements.