Jobs at Zenoti

The Technical Account Specialist will provide support to Zenoti customers, focusing on product support, issue resolution, and training while coordinating with a global team.

Lead product management initiatives in the fintech space, focusing on payments processes and collaborating with teams to enhance the product suite. Responsible for driving strategy, roadmap development, and execution while ensuring a seamless user experience.

The Director of Sales, Mid-Market is responsible for generating new revenue, managing a team of Account Executives, and driving sales performance. This role requires leadership, coaching, and data-driven pipeline management to achieve targets.

Lead ownership of end-to-end development for one or more product modules, designing and building scalable SaaS services using .NET/C#, REST APIs, SQL/NoSQL, and Flutter/React. Collaborate with product, design, and engineering teams; manage full software lifecycle, deploy and monitor services in cloud (AWS/Azure); leverage AI-assisted development tools responsibly; build reusable engineering assets and automation to improve productivity and reliability.

The Product Specialist leads implementations for SaaS enhancements, ensuring customer adoption of Zenoti features through training, demos, and support while managing risks and documentation.

Lead solutioning and configuration of Zenoti for customers, design proofs of concept, perform data extraction/transformation/loading and migrations, identify and mitigate implementation risks, maintain documentation and SLAs, coordinate internal teams, and improve migration tools and quality checks to ensure successful customer onboarding and satisfaction.

The Account Manager will drive expansion sales, enhance customer relationships with executives, and optimize accounts through strategic planning and partnership with various internal teams to ensure growth in Zenoti's software solutions.

Manage multiple customer projects in the Professional Services team to enhance the adoption of Zenoti's software solutions, ensuring high-quality delivery and maintaining customer relationships.

Lead and manage technical support for Zenoti’s cloud-based platform, handling high-priority escalations, SLAs, cross-team coordination, hiring and training support staff, and ensuring customer satisfaction and problem resolution.

Provide 24x7 product support for Zenoti customers: troubleshoot and resolve issues, own tickets to resolution, consult on business operations, follow team processes, and relay product feedback to influence product direction.

Manage payments operations including decline rates, disputes, payouts and processor relationships. Drive operational efficiency, onboarding, device logistics, SLA management, RCA, automation opportunities, and customer escalations while partnering with product and engineering.

Owner of payments operations and payroll tasks: monitor payment metrics, manage disputes and escalations, coordinate with processors and partners, track operational efficiency, automate processes, support merchant onboarding and device logistics, drive RCA and partner with engineering to improve product operability.

The Senior Product Specialist will work with customers to implement Zenoti solutions, drive demos, configure software, manage customer relationships, and ensure successful product delivery.

Provide on-site technical support for Hyperconnect VOIP: troubleshoot call quality (packet loss, jitter, latency), diagnose browser and device issues, use tools like Wireshark and browser dev tools, escalate VOIP bugs to engineering, document solutions, and participate in rotating shift coverage to ensure service reliability.

The role involves assisting customers with Zenoti software, resolving issues, providing consultations, and creating knowledge materials to enhance support efficiency.

Configure and implement the Zenoti platform for customers, lead data extraction/transform/load and migrations, design proofs of concept, drive mitigation plans, ensure SLA adherence, coordinate internal teams, and maintain implementation documentation to deliver successful onboarding.

The Lead Product Manager will define market requirements, manage product releases, gather requirements, and ensure user advocacy throughout the product lifecycle.

Lead the contract renewal process for SaaS contracts, negotiating terms, maintaining client relationships, and analyzing revenue forecasts.

Manage data-driven initiatives, analyzing datasets, creating dashboards, and collaborating with teams to ensure timely project delivery and operational improvements.

The Senior Manager of Product Management at Zenoti will manage AI-powered products, ensuring they enhance customer outcomes and drive business metrics. Responsibilities include problem identification, product strategy, execution, and cross-team collaboration to launch scalable solutions.