Jobs at Zenoti

Lead technical product demos, design and configure solutions, and run proof-of-concepts. Perform data extraction, transformation and migration into Zenoti, validate system setups, manage risks and SLAs, coordinate internal teams, and ensure timely customer implementations and satisfaction.

Lead product strategy and roadmap for analytics and reporting data products. Drive technical design, data governance, and quality standards. Partner with engineering, data science, and business teams, conduct user research, define KPIs, and produce functional specifications to deliver scalable data solutions.

The Customer Success Manager at Zenoti ensures that clients effectively adopt and utilize the platform, focusing on relationship-building, problem solving, and driving customer satisfaction and retention through data-driven strategies and collaboration across teams.

The Payments Program Manager at Zenoti will develop payment product strategies, manage cross-functional programs, and drive operational improvements in payment processing for clients.

The Sales Development Representative generates and qualifies leads, performs cold calling, coordinates with the sales team, researches accounts, and maintains a prospect database.

The Senior Product Specialist will lead customer onboarding, drive product adoption, collaborate with internal teams, and provide insights to enhance customer engagement.

Lead SaaS customer onboarding and enablement for AI products, drive adoption and ROI, conduct demos and training, gather customer feedback, monitor usage and health metrics, collaborate cross-functionally to resolve issues and influence product roadmap, and deliver reports and business reviews.

Deliver live and remote training, design e-learning content and curricula using industry authoring tools, assess customer needs, support implementations, analyze usage and feedback, and drive product adoption and satisfaction.

Provide customer support for Zenoti's cloud-based platform: troubleshoot and resolve tickets, consult to ensure clients run operations effectively, follow team processes, work assigned shifts (including nights), and provide product feedback to influence product direction.

Lead the sales process in SaaS for the wellness industry, focusing on B2B sales to small and mid-sized businesses, driving customer engagement and operational transformation.

The Technical Account Specialist will provide support to Zenoti customers, focusing on product support, issue resolution, and training while coordinating with a global team.

Manage a portfolio of Key accounts, delivering proactive workshops and insights to drive growth. Cultivate relationships with customers and work cross-functionally to enhance customer success and retention.

Lead product management initiatives in the fintech space, focusing on payments processes and collaborating with teams to enhance the product suite. Responsible for driving strategy, roadmap development, and execution while ensuring a seamless user experience.

The Director of Sales, Mid-Market is responsible for generating new revenue, managing a team of Account Executives, and driving sales performance. This role requires leadership, coaching, and data-driven pipeline management to achieve targets.

The Product Specialist leads implementations for SaaS enhancements, ensuring customer adoption of Zenoti features through training, demos, and support while managing risks and documentation.

The Senior Product Specialist leads SaaS onboarding and implementations, ensuring customer satisfaction by analyzing requirements, configuring product features, and providing training and support to drive adoption and revenue growth.

The Account Manager will drive expansion sales, enhance customer relationships with executives, and optimize accounts through strategic planning and partnership with various internal teams to ensure growth in Zenoti's software solutions.

Lead and manage technical support for Zenoti’s cloud-based platform, handling high-priority escalations, SLAs, cross-team coordination, hiring and training support staff, and ensuring customer satisfaction and problem resolution.

Provide 24x7 product support for Zenoti customers: troubleshoot and resolve issues, own tickets to resolution, consult on business operations, follow team processes, and relay product feedback to influence product direction.

Manage payments operations including decline rates, disputes, payouts and processor relationships. Drive operational efficiency, onboarding, device logistics, SLA management, RCA, automation opportunities, and customer escalations while partnering with product and engineering.