Jobs at Zenoti

Configure and implement Zenoti software for customers, including solution design, proof-of-concept development, data extraction, transformation, migration, validation, documentation, risk mitigation, and issue resolution. Coordinate with internal teams, manage customer expectations, meet SLAs, and improve onboarding through migration tools, quality checks, and process expertise.

Generates and qualifies sales leads through market research, inbound follow-up, outbound prospecting, cold calling, and lead-generation campaigns. Researches accounts, identifies decision-makers, builds prospect relationships, maintains databases, and assesses customer needs. Coordinates with sales teams and channel partners to develop pipeline, qualify opportunities, and transfer leads to Account Executives. Requires strong communication, business acumen, organization, and high-volume calling capabilities.

Lead enterprise customer implementations and onboarding by defining requirements, demonstrating and configuring Zenoti solutions, managing pilots, mitigating risks, resolving issues, documenting processes, meeting SLAs, and coordinating internal teams. The role requires deep product expertise, strong technical understanding, customer presentation skills, analytical problem-solving, and the ability to manage multiple projects and travel to customer locations.

Leads multiple customer implementation and onboarding projects for Zenoti’s SaaS platform. Responsibilities include defining scope, managing risks, coordinating cross-functional dependencies, tracking metrics, ensuring quality and release criteria, allocating resources, resolving customer concerns, and maintaining project documentation. The role requires technical project management experience with complex integrations, external stakeholders, remote teams, and customer-facing delivery.

Lead enterprise customer implementations and onboarding by defining requirements, conducting demos, configuring software solutions, managing pilots, mitigating risks, resolving issues, documenting processes, meeting SLAs, and coordinating internal teams. The role requires deep product expertise, strong communication, customer presentation skills, analytical problem-solving, and collaboration across multiple projects. Travel to customer locations may be required, and working hours must overlap with customer time zones.

Lead enterprise customer implementations and onboarding by defining requirements, demonstrating solutions, configuring software, managing pilots, mitigating risks, resolving issues, documenting processes, and coordinating internal teams. The role requires deep product expertise, technical understanding of integrations, strong communication, customer training, project management, and occasional travel to customer locations.

Owner of payments operations and payroll tasks: monitor payment metrics, manage disputes and escalations, coordinate with processors and partners, track operational efficiency, automate processes, support merchant onboarding and device logistics, drive RCA and partner with engineering to improve product operability.

Lead product marketing strategy for Zenoti’s SaaS platform, including positioning, messaging, competitive intelligence, ICP development, go-to-market planning, product launches, content creation, demand generation, and sales enablement. Build customer awareness and adoption campaigns, measure marketing impact, collaborate cross-functionally, and mentor and eventually manage a team of product marketers.

Leads post-sale adoption and implementation of Zenoti SaaS features for enterprise customers. Analyzes business requirements, configures solutions, manages feature enhancements, conducts discovery workshops, demos, training, and proofs of concept, and resolves implementation risks. The role partners with customers and internal teams to improve software adoption, streamline operations, increase revenue, and achieve customer business goals.

Configure and implement Zenoti software for customers, including solution design, proof-of-concept development, data transformation and migration, system validation, risk mitigation, documentation, and SLA adherence. The consultant coordinates with internal teams, resolves customer issues, manages expectations, and improves onboarding processes through migration tools, quality checks, and process enhancements.

Generates and qualifies sales leads through inbound follow-up, outbound prospecting, cold calling, market research, and lead-generation campaigns. Researches accounts, builds relationships with decision-makers, maintains prospect databases, qualifies customer needs, collaborates with channel partners and sales teams, and transfers qualified opportunities to Account Executives.

Lead strategic customer relationships, drive product adoption, improve retention, identify expansion opportunities, manage renewals, and align customer outcomes with revenue goals. Serve as a Zenoti platform expert, solve customer challenges, use data to guide strategy, influence executives, and collaborate with sales, marketing, product, and support teams.

Lead SaaS customer onboarding and enablement for AI products, including setup, integrations, demos, training, adoption planning, and ROI measurement. Serve as a trusted customer advisor, monitor usage and health metrics, gather feedback, resolve issues with Product, Engineering, and Support, and provide customer and internal business reviews. Support renewals, expansion, and long-term account growth while managing multiple projects and remote stakeholders.

Lead enterprise customer implementations and onboarding by defining requirements, demonstrating and configuring Zenoti solutions, designing pilots, mitigating risks, resolving issues, documenting solutions, meeting SLAs, and coordinating internal teams. The role requires deep product and integration expertise, strong customer communication, solution design, training, and the ability to manage multiple projects while aligning with customer time zones. Short-notice travel to customer locations may be required.

Guide enterprise customers through software implementation, including solution design, product configuration, technical setup, training, demos, troubleshooting, and data migration. Manage multiple rollout projects, anticipate risks, meet SLAs and KPIs, and collaborate with internal teams to improve integrations and product features. The role requires bilingual French and English fluency and strong customer-facing technical, analytical, and presentation skills.

Generate qualified sales opportunities in the French market through inbound lead qualification and outbound prospecting. Research target accounts, personalize outreach across phone, email, and LinkedIn, schedule product demonstrations, maintain accurate Salesforce and Outreach records, meet pipeline targets, and collaborate with Marketing and Account Executives on campaigns. The role requires French and English fluency, strong communication, organization, resilience, and a willingness to learn SaaS sales.

Manage customer relationships and drive adoption, retention, and expansion for Zenoti’s SaaS platform. Serve as a product expert, analyze customer data, solve business challenges, lead executive conversations, and collaborate with sales, marketing, product, and support teams to improve customer outcomes.

Lead enterprise customer onboarding and implementation of Zenoti’s SaaS platform. Define requirements, conduct demos and discovery workshops, configure solutions, design proofs of concept, manage integrations, data migrations, risks, SLAs, documentation, and customer issues. Coordinate with internal teams and customers across time zones while delivering technical presentations, training, and successful implementations for large accounts.

Lead SaaS customer onboarding, enablement, AI product adoption, and value realization. Serve as a trusted advisor, conduct demos and training, analyze usage and customer health metrics, define success measures, document requirements, and present business reviews. Collaborate with Product, Engineering, Support, Sales, and Customer Success teams to resolve issues, provide customer insights, influence the product roadmap, and support renewals and account growth. Travel to customer locations when required.

The Product Specialist leads implementations for SaaS enhancements, ensuring customer adoption of Zenoti features through training, demos, and support while managing risks and documentation.