Jobs at Zenoti

Lead the vision and strategy for scalable data products, oversee technical architecture, establish data governance and quality standards, translate business needs into technical specifications, conduct user research, define KPIs, and coordinate engineering, data science, and business teams through feature releases.

Leads reliability for Zenoti’s non-database cloud platform, including web applications, APIs, analytics, and reporting systems. Defines SLIs, SLOs, and error budgets; drives observability, incident response, capacity planning, performance testing, and resilient architecture. Improves CI/CD pipelines, automates operational workflows with Python and infrastructure as code, and supports Azure-based services, containers, microservices, and data pipelines. Mentors engineers, influences multiple teams, and serves as the technical subject matter expert for reliability and cloud practices.

Lead the architecture, automation, operation, and security of Zenoti’s multi-cloud network and SaaS infrastructure. Responsibilities include cloud connectivity, perimeter protection, infrastructure-as-code, detection engineering, incident response, disaster recovery, compliance controls, identity and encryption governance, risk reporting, and mentoring engineers. The role requires deep Azure and AWS networking and security expertise, Kubernetes hardening, Terraform automation, scripting, and experience with SOC 2, PCI-DSS, and HIPAA audits.

Lead Zenoti’s payment operations function, setting strategy, managing the team, ensuring regulatory compliance, mitigating onboarding and payment risks, resolving operational issues, monitoring KPIs, and improving processes. The role partners with finance, IT, customer service, legal, auditors, payment processors, software partners, and banks to ensure secure, efficient payment processing and reduce escalations.

Lead cross-functional teams developing production Text-to-SQL and Natural Language Query platforms. Design semantic layers, business ontologies, metric views, AI guardrails, evaluation frameworks, and observable microservices connecting enterprise data systems. Partner with business stakeholders, product teams, and engineers to deliver secure, scalable conversational analytics products. Mentor engineers, advise executives, and guide architecture across .NET, Python, FastAPI, Databricks, Redshift, and SQL Server environments.

Designs, builds, and owns scalable SaaS features using .NET/C#, APIs, databases, cloud services, and modern UI frameworks. Leads technical design, testing, compliance, security, production health, incident response, and cross-functional delivery. Uses AI-assisted development tools while validating generated code for security, reliability, scalability, and data integrity. Requires strong system design, communication, and engineering judgment, with opportunities to develop AI-enabled engineering automation.

Owns end-to-end development of significant SaaS product features using .NET/C#, cloud services, APIs, databases, and modern UI frameworks. Responsibilities include architecture, technical design, testing, compliance, threat modeling, production monitoring, incident response, and collaboration with product and design teams. The role also uses and evaluates AI-assisted development tools while ensuring security, reliability, scalability, and data integrity.

Own the end-to-end design, development, testing, deployment, and production health of scalable SaaS features using .NET/C#, cloud services, APIs, databases, and modern UI frameworks. Lead technical design, architecture, compliance, security, monitoring, incident response, and cross-functional delivery. Apply AI-assisted development tools responsibly while reviewing generated code for security, reliability, scalability, and data integrity.

Owns end-to-end development of significant SaaS product features using .NET, cloud services, APIs, databases, and modern UI frameworks. Responsibilities include system design, architecture, testing, compliance, security, production health, incident response, and collaboration with product and design teams. The engineer also uses and evaluates AI-assisted development tools while communicating technical decisions and driving reliable, scalable solutions.

Builds and maintains IT infrastructure across Azure, virtualized environments, operating systems, endpoints, networks, Microsoft 365, security tools, and VPNs. Provides advanced troubleshooting, deploys patches and policies, supports high availability and disaster recovery, manages licenses, and develops automation. The role also documents systems, updates playbooks, leads technical projects, mentors junior administrators, and partners with stakeholders to improve IT operations.

Implement and onboard enterprise customers onto Zenoti’s cloud software. Responsibilities include requirements gathering, product demonstrations, solution design, configuration, proof-of-concept development, risk mitigation, issue resolution, documentation, SLA adherence, and cross-functional coordination. The role requires deep product expertise, strong communication, customer-facing presentation skills, analytical problem-solving, and flexibility for night shifts and occasional customer travel.

Configure and implement Zenoti software for customers, including solution design, proof-of-concept development, data extraction, transformation, migration, validation, documentation, risk mitigation, and issue resolution. Coordinate with internal teams, manage customer expectations, meet SLAs, and improve onboarding through migration tools, quality checks, and process expertise.

Lead enterprise customer implementations and onboarding by defining requirements, demonstrating and configuring Zenoti solutions, managing pilots, mitigating risks, resolving issues, documenting processes, meeting SLAs, and coordinating internal teams. The role requires deep product expertise, strong technical understanding, customer presentation skills, analytical problem-solving, and the ability to manage multiple projects and travel to customer locations.

Leads multiple customer implementation and onboarding projects for Zenoti’s SaaS platform. Responsibilities include defining scope, managing risks, coordinating cross-functional dependencies, tracking metrics, ensuring quality and release criteria, allocating resources, resolving customer concerns, and maintaining project documentation. The role requires technical project management experience with complex integrations, external stakeholders, remote teams, and customer-facing delivery.

Lead enterprise customer implementations and onboarding by defining requirements, demonstrating solutions, configuring software, managing pilots, mitigating risks, resolving issues, documenting processes, and coordinating internal teams. The role requires deep product expertise, technical understanding of integrations, strong communication, customer training, project management, and occasional travel to customer locations.

Owner of payments operations and payroll tasks: monitor payment metrics, manage disputes and escalations, coordinate with processors and partners, track operational efficiency, automate processes, support merchant onboarding and device logistics, drive RCA and partner with engineering to improve product operability.

Lead product marketing strategy for Zenoti’s SaaS platform, including positioning, messaging, competitive intelligence, ICP development, go-to-market planning, product launches, content creation, demand generation, and sales enablement. Build customer awareness and adoption campaigns, measure marketing impact, collaborate cross-functionally, and mentor and eventually manage a team of product marketers.

Leads post-sale adoption and implementation of Zenoti SaaS features for enterprise customers. Analyzes business requirements, configures solutions, manages feature enhancements, conducts discovery workshops, demos, training, and proofs of concept, and resolves implementation risks. The role partners with customers and internal teams to improve software adoption, streamline operations, increase revenue, and achieve customer business goals.

Configure and implement Zenoti software for customers, including solution design, proof-of-concept development, data transformation and migration, system validation, risk mitigation, documentation, and SLA adherence. The consultant coordinates with internal teams, resolves customer issues, manages expectations, and improves onboarding processes through migration tools, quality checks, and process enhancements.

Lead strategic customer relationships, drive product adoption, improve retention, identify expansion opportunities, manage renewals, and align customer outcomes with revenue goals. Serve as a Zenoti platform expert, solve customer challenges, use data to guide strategy, influence executives, and collaborate with sales, marketing, product, and support teams.