Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
It's an amazing time to join Netflix as we continue shaping the future of global entertainment, bringing new stories to millions of people worldwide. To support our growth across multiple regions, we are seeking an experienced and strategic Manager to lead and develop a group of Team Leads overseeing Talent Coordination teams across LATAM. In this senior leadership role, you will drive operational excellence, foster a high-performing culture, and ensure the delivery of an excellent candidate experience that reflects Netflix’s values and adapts to local nuances. You will play a critical role in scaling our Talent Acquisition Operations, partnering closely with global and regional stakeholders.
In this role, you will:
Be a People Leader of Leaders: Build, inspire, and manage a team of Team Leads, empowering them to develop high-performing Talent Coordination teams. Serve as a coach and mentor, fostering a culture of continuous learning, feedback, and growth.
Be an Architect: Forecast business needs across multiple regions and design the resource models to support evolving demands. Guide Team Leads in implementing scalable, efficient operational strategies that support hiring goals and business growth.
Be a Collaborator: Build strong partnerships across Talent Acquisition, Talent Operations, HR, Workplace, Inclusion, Employee Services, and other internal functions. Articulate common goals, align cross-functional stakeholders, and drive coordinated action across teams and regions.
Be a Candidate Experience Designer: Champion a high-touch, globally consistent, and locally relevant candidate and stakeholder experience. Guide Team Leads in localizing the candidate journey to reflect Netflix culture and regional nuances.
Be an Innovator: Identify opportunities to optimize workflows, drive efficiency, and elevate service delivery. Lead change management efforts for new tools, processes, and ways of working, ensuring smooth adoption across all teams.
Be an Analyst: Leverage data and metrics to analyze trends, diagnose challenges, and identify opportunities for improvement. Translate insights into actionable strategies, sharing findings with both your teams and senior leadership to inform decision-making.
Coordinate/Manage Daily Operations at Scale: Oversee daily operations and activities across multiple teams, ensuring streamlined bandwidth, effective time/resource management, and consistent delivery of high-quality support for interview workflows and requisition management.
Provide On-the-Spot Coaching and Guidance: Support Team Leads in delivering real-time coaching, guidance, and development to their teams, ensuring continuous improvement and excellence in all aspects of Talent Coordination.
More about the requirements of the role:
Minimum 8 years of experience in Talent Acquisition Operations or a related field, with at least 3 years in a people management role overseeing other leaders.
Proven experience managing managers/leads in a fast-paced, matrixed, and multicultural environment (shared services or global operations experience highly desirable).
Strong strategic thinking, project management, and organizational skills.
Demonstrated ability to build, inspire, and lead high-performing teams through periods of growth and change.
Exceptional interpersonal, communication, and stakeholder management skills.
Experience with data analysis and translating insights into operational improvements.
Deep understanding of candidate and stakeholder experience best practices.
Fluency in English and Spanish required; Portuguese a plus.
Experience working in the LATAM region and across multiple countries/cultures preferred.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled.
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Netflix is the world's leading streaming entertainment service with 209 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.
