Manager, Talent Acquisition
We are more than just a healthcare company; we are a community of professionals driven by the knowledge that our success leads to a positive impact on the communities that we support.
At ComplexCare Solutions, you’ll play a crucial part in innovating solutions that empower health plan members and healthcare providers alike. Our collaborative environment fosters creativity and initiative, ensuring that every idea and effort contributes to meaningful change in the industry. Join us and become a part of a team that turns vision into action, making a tangible impact on the future of healthcare.
We are seeking a strategic Manager, Talent Acquisition who will partner with the Director of Talent Acquisition & Onboarding to deploy policies, processes, programs and initiatives to meet talent acquisition goals. The individual will manage a requisition load while supervising a team of recruiting and sourcing professionals and play a key role as collaborator in the achievement of metrics and programs helping to drive the innovation, implementation and optimization of best practices pertaining to talent acquisition. This role will collaborate closely with the broader People team, clinical operations, onboarding, credentialing, and other cross-functional teams in support of business priorities.
Key Responsibilities:
- Serve as the primary recruitment manager for clinical recruitment and work collaboratively with clinical operations to understand business objectives, talent needs and location requirements for open positions and provide guidance to the talent acquisition team;
- Manage a requisition load and lead the direct recruitment of clinical positions as designated and other duties as requested and/or determined;
- Partner with the Director, Talent Acquisition & Onboarding to enhance and ensure there is an effective, full lifecycle standardized recruitment process and tools to ensure best practice and consistency in place such as candidate sourcing strategies, advertising, research, recruitment, selection, offers, orientation and onboarding for one subsidiary company;
- Track and apply key metrics to drive continuous improvements regarding candidate sourcing, recruitment decisions and the quality of hire using tools that measure and promote talent acquisition effectiveness;
- Partner with clinical operations leaders to determine staffing needs, candidate pipeline visibility and overall reporting. Incorporates metrics to define success/failure, and shares with key stakeholders;
- Identify and lead continuous improvement to ensure deadlines are met with the Clinical Talent Acquisition team, while maintaining quality and knowledge of current trends in recruiting landscape and tactics in various markets;
- Continue to build a network of resources to source candidates that include research and recommendations of new and creative approaches. Lead and champion the use of the recruiting module and/or other recruiting software portals to track applicants through the interview and selection phase through to on-boarding and provide oversight and education to the Talent Acquisition team and organization, to meet system compliance;
- Lead, coach, train, and develop talent acquisition team through hiring programs, deliver constructive feedback, performance management, disciplinary actions and recommend terminations as necessary;
- Ensures compliance with employee-related federal, state and local regulations and ensures timely and accurate reporting to all outside agencies, as required and updates, as necessary, policies, procedures and programs;
- Maintain compliance with ComplexCare Solutions’ policies, procedures and mission statement; to include adherence to all confidentiality and HIPAA requirements as outlined within ComplexCare Solutions’ Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
Required Qualifications:
- Minimum 5 years' experience in recruitment, with minimum 3 years of related talent acquisition management experience recruiting in a fast-paced environment in the technology or healthcare industry;
- Associates degree or higher in nursing, human resources, business operations or healthcare administration preferred
- PHR/SPHR certification a plus.
- Must be a team player and be able to work with all levels of an organization from start to finish of the cycle;
- Demonstrated experience in relationship building, influencing, consultative and partnering skills;
- Strong customer focus and service orientation;
- Must have strong analytical, organizational, written and verbal communication skills and have proven ability to modify communication approach based on audience;
- Experience with project and change management skills including experience managing multiple projects;
- Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines;
- Proficient in Microsoft Office applications (Word, Excel, Power Point, Outlook);
- Experience with an ATS platforms required, iCIMS preferred; A comfort level with integrating multiple applications to streamline operations through technology solutions or HR system;
- Experience in using Social Media for talent sourcing (using forums like LinkedIn, Glassdoor, discussions forums, blogs etc.) required.
ComplexCare Solutions Offers a Competitive Salary and Benefits Package
In addition to the base compensation, this position may be eligible for performance-based incentives.
The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At ComplexCare Solutions, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. ComplexCare Solutions is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.
By embracing diversity, equity and inclusion we enhance our work environment and drive business success. ComplexCare Solutions strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
ComplexCare Solutions is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.
Top Skills
What We Do
ComplexCare Solutions is a leading provider of Member Engagement and Health Information Management services for health plan networks nationwide. Our goal is to engage members, collect comprehensive patient data, and implement personalized care plans that drive real change and bring patients closer to their desired outcomes.
With decades of experience working with health plans of all sizes, we understand the challenges faced by your business in the ever-evolving healthcare landscape. Our team possesses a profound understanding of your needs and is committed to helping you achieve your goals. Our modular services seamlessly integrate with your health plan's operations throughout the entire care management continuum. By partnering with us, you can ensure compliance, receive appropriate reimbursements, reduce healthcare costs, and enhance member satisfaction and care quality.
We serve a diverse range of members, including Medicare Advantage, Medicaid Managed Long-Term Care, Dual-Eligible, Managed Medicaid, Commercial ACA, and General Commercial Populations. As an ACAP-endorsed organization, we extend our assessment and care management services across the United States.
Key Services:
Member Engagement: We offer in-home health risk assessments, annual wellness visits, health screenings, support for vaccine adherence, continuity of care, and CAHPS surveys. Additionally, we provide over-the-phone outreach coordination for comprehensive member engagement.
Health Information Management: Our experienced medical coders specialize in medical record retrieval for retrospective risk score accuracy and HEDIS® reporting. We offer various collection methods tailored to your organization's preferences, including clinical data extraction, remote EHR access, onsite data collection, and record requests.
Choose ComplexCare Solutions as your trusted partner to enhance member engagement, optimize health information management, and achieve your healthcare objectives
