Manager, Systems Engineering - US Federal Civilian

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

If you are someone who loves to seek complex challenges, F5 is hiring a manager for our Systems Engineers. This position is a leadership role, responsible for assisting F5 SEs with both technical and non-technical customer engagements.

In this role you will need to be technically capable and credible in your own right and be effective in crafting partner, customer and solutions-focused skills of your team. We are looking for strong leaders who love learning and technology and love to help colleagues and customers embrace and adopt F5's solutions to address their business challenges.

This role requires a leader who can look beyond technology and features and consider the value F5's technology can provide to our partners and customers. Innovation is a key requirement, not only in terms of how we build and sell to customers, but how we enable our teams to improve their skills in new areas that will help them develop their careers, help F5, and help our customers embrace new technology and solutions.

You will help team members ramp-up on new F5 solutions and other relevant industry trends and technology, as well as develop excellent speaking, presentation and executive interaction skills.

You will also need to be adept at building cross department relationships and drive a customer first focus for your entire team and F5’s partner community-extended team.

You should enjoy developing technical talent to achieve phenomenal things and encourage a growth attitude around the challenges that will be faced by your team.

Regular one-on-one meetings with all team members are required. You will be encouraged to provide both technical and ‘soft skill’ mentoring in order to maintain a well-rounded, world-class organization

Primary Responsibilities:

• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

• Management duties include the supervision of exempt and/or nonexempt level staff. This includes but is not limited to, conducting performance evaluations, approving paid time-off (PTO), assigning or delegating work, providing on-the-job training, giving mentorship to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions.

• Ensure effective communication between FSE and Sales teams along with Product Management, Product Development and Professional Services

• Identify consistent market trends and communicates to Product Management, Product Development and Professional Services

• Develop and maintain an effective SE partner plan

• Assist with FSE skills assessment and job planning

• Drive Customer Support awareness through a transparent escalation plan

• Provide product feasibility analysis in support of sales efforts with sales representatives

• Responsible for the guidance and development of SEs within given territory

• Assist FSEs with solving technical problems, positioning solutions with customers, and managing post-sales issues

• Ensure that FSEs have the proper tools and resources, and ensure they are assigned appropriately to engagements within the region

• Provide/oversee pre-sale technical support in sales presentations and product demonstrations

• Assist FSE Director with FSE retention, recognition, compensation and career planning

• Ensure that FSEs are actively collecting opportunity data in SF.com

• Affectively delegate technical projects to the regional FSEs

• Perform other related duties as assigned

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Knowledge, skills and abilities:

• Exceptional written and verbal communication skills

• Strong project management and negotiation skills

• Strong knowledge of the F5 product line

• Deep understanding of networking technologies and applications delivery

• Ability to navigate and influence in matrix organization

• Ability to lead in a constantly evolving environment, manage multiple priorities and ambiguity

• Ability to converse with technical and business personnel fluently at all levels of the organization

• Outstanding presentation skills with the ability to articulate complex technologies

• Ability to partner effectively with Sales Executives to identify new sales strategies and market opportunities

Qualifications:

• BS or BA degree required

• 5 + years’ experience managing engineers

#LI-EM1

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. 

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].