You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
This role can be performed anywhere in the United States.
Position Purpose: Responsible for managing member and provider solution applications by providing requirements for design, development and utilization by end users. Oversee all system initiatives including service related programs and ongoing service activities. Evaluate enhancement opportunities and scope expansion.
- Manage enterprise-wide CRM application including system development, definition of user requirement, system testing, and deployment
- Prioritize system enhancements and partner with Information Systems to implement solutions
- Manage and evaluate customer relationship opportunities to enhance overall service experience including inbound/outbound processes, telecom services, and material distribution
- Manage the development of Health Plan specific deviations and customer user stories. Design application modifications and recommend solutions to accommodate State specific requirements
- Report and analyze CRM trends including but not limited to system usability, auditing, performance reporting, and associated metrics
- Oversee knowledge management application and controls including reference materials, inbound/outbound communication materials, manuals, and guides
Education/Experience: Bachelor's degree in related field or equivalent experience. 5+ years of business process operations or analysis or systems experience, preferably in a managed care setting. Experience in leading projects and implementation. Lean Certification preferred.
Pay Range: $84,300.00 - $151,700.00 per year
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
What We Do
Centene provides healthcare solutions to individuals across the United States with more than 23 million members nationwide.
