Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
Symbotic is seeking a Manager, Systems Engineer to run our system control center to ensure critical issues are communicated to the proper cross-functional teams to ensure system performance. The System Engineer team is responsible for the optimization and performance of the system. As the Manager, System Engineer you will perform reactionary and proactive project-based tasks to achieve the contractual obligations of the customer. You will lead in providing a critical explanation of system behavior and functionality to the customer and Symbotic support teams. This person will drive projects’ timelines and budgets and the performance criteria of the system. Development of operational work schedules in collaboration with customer operational requirements.
What we do
The System Engineer is part of the Customer Operations organization which is responsible for leading the day-to-day operations of Symbotic’s robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety and system performance.
What you’ll do
Lead the monitoring of the health of symbotics automated adapters, vertical lifts, and automated robotic vehicles.
Responsible for leading the troubleshooting of advanced system and operational issues.
Lead communications on technical concepts clearly and concisely to site teams and customers.
Accomplish troubleshooting and analysis of difficulties experienced in the field, while seeking long term corrective actions using a solutions-based approach.
Train and assist operators on overall system including automated adapters, vertical lifts, automated robotic vehicles, warehouse management systems, and other IT problems.
Ability to step in and effectively backfill key Symbotic on-site roles.
Ownership of escalated issues and manage product/service outages through site go-live.
Participate in the initiatives for continuous improvement, standardization and improvement of the warehouse automation solution, in a context of change focused on production.
Ensure that the safety commitments in compliance with OSHA, Symbotic, and our customers’ processes and procedures are met daily.
Maintain a thorough understanding of company equipment/system capabilities, technical specifications, and product performance.
Developing bench strength within the organizational structure.
Additional duties assigned.
What you’ll need
Bachelor’s egree engineering, business, supply chain, operations management, or industrial engineering or related field; Master's degree preferred.
Minimum of 5 years’ experience with automated systems.
Minimum of 3 years' experience of direct people leadership.
Minium of 2 years experience with Strong knowledge, and user experience in PLC (Allen Bradley, Siemens), Robot (ABB), and Software languages such as; SQL, Linux, Python.
Experience with project management, continuous improvement and six sigma.
Has hands-on experience with assembling, operating and troubleshooting robotics and electro-mechanical systems.
Being able to work under pressure and in an environment of changing priorities.
A desire to learn new equipment and assist team members as needed.
A high sense of urgency.
Our Environment
Approximately 75% of time will be spent on a construction site with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness)
There will be steep stairs to climb into the structure You may be required to routinely walk up and down stairs to navigate the automation structure.
You will regularly be near railings that are high off the ground
Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.
Frequent ability to safely and efficiently lift items weighing up to 50lbs and move items weighing up to 80lbs.
Stand/walk for up to 10-12 hours and is frequently required to walk and reach with hands and arms
The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl
Must be capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement using both hands and feet. Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols .
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $87,000.00 - $119,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.Skills Required
- Bachelor’s degree in engineering, business, supply chain, operations management, industrial engineering, or a related field
- Master’s degree
- Minimum 5 years of experience with automated systems
- Minimum 3 years of direct people leadership experience
- Minimum 2 years of experience with PLCs, including Allen Bradley and Siemens
- Experience with ABB robots
- User experience with SQL, Linux, and Python
- Experience with project management, continuous improvement, and Six Sigma
- Hands-on experience assembling, operating, and troubleshooting robotics and electromechanical systems
- Ability to work under pressure in an environment with changing priorities
- Ability and willingness to learn new equipment and assist team members
- High sense of urgency
- Ability to work onsite in PPE, at heights, in restrictive areas, and perform physically demanding tasks
Symbotic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Symbotic and has not been reviewed or approved by Symbotic.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision from day one, alongside wellness, mental health, and specialized coverages such as pet and transgender health care. Feedback suggests the breadth and immediacy of coverage are valued.
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Retirement Support — A 401(k) with company matching, profit sharing, and automatic enrollment are consistently emphasized as part of the package. Feedback suggests these components are seen as competitive pillars of total rewards.
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Leave & Time Off Breadth — Flexible/unlimited PTO with paid holidays and sick time is offered, managed directly between employees and leaders. Feedback suggests this structure provides meaningful scheduling flexibility.
Symbotic Insights
What We Do
The Symbotic story began in 2007 with a bold vision: to solve real-world challenges in the supply chain. Since then, we have combined deep expertise in warehouse operations with breakthrough technology to transform how goods are moved. Today, Symbotic delivers fully automated, end-to-end supply chain solutions for some of the world’s largest retailers and wholesalers. Our systems integrate advanced robotics and A.I. to address the complexity of modern distribution, helping customers achieve new levels of efficiency, speed, and flexibility. At Symbotic, we value curiosity, collaboration, and continuous improvement, empowering employees to make meaningful contributions from day one. Whether you’re designing next-generation technology, supporting operational excellence, or driving innovation behind the scenes, you’ll play a key role in shaping the future of automation and supply chain transformation at scale. If you’re looking for rewarding challenges, determined teammates, and the opportunity to make a tangible impact, Symbotic is where you belong.
Why Work With Us
What makes Symbotic unique is our people. We bring together curious thinkers, problem-solvers, and innovators who are passionate about transforming the future of supply chain automation. As we scale, we remain committed to supporting a culture rooted in creativity, teamwork, and meaningful impact.
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