Manager, Support Services

Posted 4 Days Ago
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London, ON, CAN
In-Office
Mid level
Healthtech
The Role
Oversee environmental services in a long-term care home, manage a team, ensure equipment maintenance, compliance with regulations, and achieve resident satisfaction.
Summary Generated by Built In

Job Description

Environmental Services Manager
Mission:
Join us as a leader to oversee and manage the environmental services department in our
Long Term Care home. With your technical expertise, you will take a proactive approach to
ongoing maintenance, and optimization of building equipment. Your passion for building
trusted relationships and engaging a team of environmental services professionals will
ensure we are able to provide an optimal quality of life to our residents.

Key Responsibilities:
Achieving Resident & Family Satisfaction and Employee Engagement targets
Ensuring that Health & Safety risks to residents, employees and the general public are
minimized or eliminated
Ensuring that installed equipment is maintained in working order or serviced as required
Ensuring that capital spend and department budget are within established guidelines
Collaborate - Work with the Executive Director and leadership team to maximize resident
satisfaction
Manage - Hire, train and engage a team of environmental services staff to deliver quality
service to our residents
Comply - Maintain environmental services in compliance with regulations and company
policies and processes
Lend a Helping Hand - Take a hands-on approach to leading, mentoring, and helping the
environmental services team as required
Cultivate - Build and maintain strong relationships with the residents, employees,
managers, regional team and vendor partners
Respond with HEART - Hear, Empathize, Acknowledge, Respond, Thank
Qualifications:
Post-secondary degree or diploma in a related field or equivalent is required
Minimum of two (2) years' experience in a managerial or supervisor capacity in the area
of environmental services/maintenance in a unionized environment (Preference given to
previous experience in long-term care or healthcare environments).

Must be enrolled or willing to enroll in the Property Admin Certificate (PAC) program
Knowledge of building systems including basic plumbing, electrical, mechanical, HVAC
and emergency systems (Operator certification or Journeyperson considered an asset).
Knowledge and experience related to evidence-based practices associated with
housekeeping, laundry and maintenance with a strong ability to manage a budget and
financial spend
Values of Respect, Integrity, Compassion & Excellence and a passion to work with
seniors
Must provide a complete and current (within six months) Vulnerable Sector Check
(including a Criminal Background Check) or be willing to obtain one.
What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that allows us to
reach our potential. We value each employee, encourage equal opportunity for growth and
recognize achievement. As a valued member of our team, you can expect:

Continuous mentorship, support for life-long learning and growth opportunities
Opportunities for advancement and career growth within the organization
A rewarding and meaningful work experience where you can enrich your life and the
lives of others through your work.

Employee Family Assistance Program.
Robust benefits package.
Extendicare is a leading provider of care and services for seniors across Canada, operating
under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands.
We are committed to delivering quality care to meet the needs of a growing seniors’
population, inspired by our mission to provide people with the care they need, wherever
they call home. We operate a network of long-term care homes (both owned and under
management contracts), deliver over 11 million hours of home health care services
annually, and provide group purchasing services to third parties representing approximately
150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly
trained and dedicated team members who are passionate about providing high-quality care
and services to help people live better.

Time Type:

Full time

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.​

 ​

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

 ​

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​

 ​

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​

 ​

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.​

Skills Required

  • Post-secondary degree or diploma in a related field or equivalent
  • Minimum of two years experience in a managerial or supervisor capacity
  • Enrolled in the Property Admin Certificate (PAC) program or willing to enroll
  • Knowledge of building systems including plumbing, electrical, mechanical, HVAC
  • Experience with evidence-based practices in housekeeping and maintenance
  • Willing to provide a current Vulnerable Sector Check
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The Company
Markham, , Ontario
4,977 Employees
Year Founded: 1968

What We Do

For more than 50 years, Extendicare’s qualified and experienced teams have been helping people live better through a commitment to quality care and service that includes skilled nursing care, home health care and management and consulting services. We are proud to be at the forefront of senior care across Canada and work closely with government, community agencies, researchers, and our care partners, including families, to address needs, close gaps, solve problems and advance best practices. We employ thousands of people across the country who have made it their career and goal in life to care, and we have made it our priority to make sure they are trained and supported to provide the best care possible. Our Mission: Helping people live better

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