Manager Support Services

Join the Cleveland Clinic Mentor Hospital team and experience world-class care at its best. This state-of-the-art facility offers Lake County residents enhanced access to Cleveland Clinic, one of the nation’s top healthcare systems. With four operating rooms, 34 inpatient care rooms and a helipad, we are making access to high-quality care close to home easier than ever for our Lake County patients. Here, you can become part of Mentor’s supportive environment where everyone excels and is valued for what they bring to the team.

The Manager of Support Services is responsible for planning, directing, and overseeing the daily operations of Environmental Services, Textiles/Linen, and/or Patient Transport. This role provides leadership and supervision to assigned staff, including orientation, training, coaching, mentoring, and performance support. The manager oversees both the technical and administrative functions of the assigned departments while implementing operational goals and initiatives that align with the needs of clinical and non-clinical units. The position focuses on maintaining efficient, high-quality support services while ensuring departmental goals and organizational objectives are achieved.

A caregiver in this position works days from 7:00 a.m. – 4:00 p.m. 

A caregiver who excels in this role will:  

• Implement short and long term goals consistent with those of EVS, Textiles/Linen, and/or Patient Transport.
• Manage quality assurance and performance improvement activities within the assigned areas.
• Interpret and ensure compliance with all appropriate standards.
• Provide direct supervision of assigned team members.
• Ensure that all members have a performance management program.
• Ensure that policies and procedures are consistently applied throughout the program.
• Perform regular evaluation and mentoring of all team members.
• Assist with the development and implementation of programs for the professional growth of members in areas of responsibility, both technical and behavioral.
• Increase efficiency and effectiveness of assigned area activities with a goal of decreasing expenses.
• Establish systems and processes to attract, develop, engage, and retain talented employees.
• Analyze problems and coordinates work plans with other departments as appropriate.
• Accountable for the development and monitoring of, and compliance with, the departmental budget, including capital, operating and construction budgets.
• Review inventory of equipment and materials and initiates purchase requisitions.
• Hold assigned areas accountable for operational and business goals.
• Monitor processes and recommends and implement improvements to ensure maximum productivity and efficiency of staff.

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma / GED or equivalent

• 5 years of experience as a work leader, team lead or supervisory experience in a related field
• Excellent communication and interpersonal skills

Preferred qualifications for the ideal future caregiver include: 

• Healthcare experience
  

Physical Requirements:

• Typical physical demands include a high degree of dexterity to produce materials on a PC, normal or corrected vision, extensive sitting and frequent walking.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.