Manager Support Officer

• Full time, continuing opportunity
• Utilise your exceptional customer service skills to support academic staff and help managers navigate university systems with confidence and ease.
• Base Salary $107,312 - $115,686 + 17% superannuation 

Indigenous Targeted Role 

This is a Targeted Aboriginal and Torres Strait Islander Position. While we welcome applications from all candidates, this is a targeted role for Aboriginal and Torres Strait Islander people. As part of our commitment to diversity and inclusion, Aboriginal and Torres Strait Islander candidates will be assessed as a priority. This Exemption is claimed under Section 21 of the Anti-Discrimination Act 1977. 

About the opportunity

The University of Sydney is seeking a Manager Support Officer to join a collaborative team providing high-quality administrative support across our schools and centres.

In this role, you will become a trusted expert in university systems and processes, ensuring compliance and enabling efficient and consistent service delivery across the Faculty.

Please note: This role is based at the Susan Wakil Health Building and requires on-site attendance three days per week. Full-time on-site attendance (five days per week) is required during the initial training period.

Your key responsibilities will be to:

• lead and coordinate day-to-day administrative support services, ensuring timely, accurate, and proactive assistance to academic and professional staff
• provide expert guidance on university systems, policies, and procedures, ensuring compliance and consistent application
• resolve complex queries and issues with discretion, professionalism, and sound judgement
• build and maintain strong working relationships with faculty staff, central services, and key stakeholders
• identify opportunities to improve administrative processes and workflows, and contribute to implementing approved enhancements
• foster a collaborative, service-focused team environment

About you

• strong customer service skills with the ability to understand client needs and deliver effective, high-quality outcomes
• excellent written and verbal communication skills, with experience managing enquiries in a professional environment
• proven ability to work both independently and collaboratively, showing initiative and sound judgement in problem-solving
• strong organisational and prioritisation skills, particularly when managing competing demands in a busy environment
• well-developed interpersonal skills, including negotiation, conflict resolution, and the ability to build effective working relationships and influence stakeholders

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks and declarations 

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University.  Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement 

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds. 

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion. 

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. 

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Lena Germinarios, Recruitment Operations by email to [email protected]

© The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

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