Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
SUMMARY
As a Senior Manager, Support Engineering, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will lead a team of highly technical Solutions Support Engineers providing world class support on Wiz products and solutions.
Our customer facing engineers resolve complex technical issues ranging from platform connectivity across customer cloud infrastructure, to multi-dimensional correlational querying of actionable context created and stored in the graph, to lightweight agents deployed on Linux hosts and in Kubernetes clusters to provide real-time visibility and monitoring.
You will develop a team of subject matter experts and help enable them to manage and solve complex technical escalations, answer and document questions from the field, create tools and automations to help scale our support offering, and work closely with our Product Management and Engineering teams to ensure an excellent customer experience with new and existing products and features.
WHAT YOU’LL DO
- Manage, develop, coach and mentor a team of Solutions Support Engineers, who are responsible for resolving complex technical issues and providing a “WOW” technical customer support experience within the Wiz product
- Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports
- Guide the team through technical training and additional learning and development needs. Ensure successful training and onboarding of new hires
- Drive projects or initiatives to improve team productivity, process or procedure
- Participate in incident and escalation retrospectives and reduce the number of escalations over time. Provide escalation insights, trends, drivers, and statistics to support leadership
- Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
- Design and implement solutions that scale the support offering through automations
- Coordinate with Technical Account Managers to address any technical issues impacting a customer's success
- Achieve team goals for technical articles or knowledge base including both internal and customer-facing to ensure a better customer support experience
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
- The right person will be highly technical, analytical, and have experience managing technical teams. In addition, this person will have a record of driving projects to improve support-related processes and the technical support experience and be passionate about the growth and success of Wiz customers
WHAT YOU’LL BRING
- Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications
- 5+ years of experience in managing support engineering teams in high-paced operations environment for a highly technical suite of products
- 7+ years of hands-on, technical experience in customer support, technical support, system administration, software development, devops, or site reliability
- A minimum of 3+ year experience with Cloud technologies (Azure, AWS, GCP)
- Experience in reading or debugging code in one language. Examples would include: Java, Python, Shell, JavaScript, Rust, Go
- Proficiency with command-line tools and Linux operating system environments
- Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
- Familiar with security frameworks or tools
- Excellent organizational and project management skills
- Fast learner, natural curiosity, and love of technology
NICE TO HAVE
- Familiar with REST API's or GraphQL
- Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
- Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
- Understanding of graph, relational, and non-relational databases
- Experience managing a highly technical escalations tier
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Skills Required
- Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience
- 5+ years of experience in managing support engineering teams
- 7+ years of hands-on technical experience in customer support or similar
- 3+ years experience with Cloud technologies (Azure, AWS, GCP)
- Experience in reading or debugging code in one language (Java, Python, etc.)
- Proficiency with command-line tools and Linux
- Experience with Kubernetes and cloud security systems
- Excellent organizational and project management skills
Wiz Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wiz and has not been reviewed or approved by Wiz.
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Fair & Transparent Compensation — Pay bands for remote roles are described as mid–six figures, with additional compensation such as bonuses, commissions, and profit sharing also referenced. Compensation for senior and revenue-linked roles is portrayed as substantial relative to typical tech benchmarks.
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Healthcare Strength — Health coverage is described as robust, spanning medical, dental, vision, life, disability, mental health benefits, and access to flexible spending accounts. The breadth of coverage indicates a comprehensive baseline benefits offering.
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Leave & Time Off Breadth — Time-off policies are framed as flexible, including an unlimited/flexible PTO approach alongside paid holidays and sick time. Flexibility is reinforced by remote programs and a home-office stipend as part of the broader rewards package.
Wiz Insights
What We Do
Every day there’s another cyber-attack on the news. Hackers stole twenty million credit card numbers from a retailer, or they shut down an oil pipeline, or crippled a hospital. These attacks are more than just disruptive; they’re big business for organized crime and rogue states. Wiz is here to prevent them from happening where companies and governments build applications today -- in the cloud. From Barclays to Home Depot, Wiz helps the biggest organizations in the world protect their Amazon, Microsoft, and Google cloud environments. We have only been selling the product for six months, and so far, 10% of the Fortune 500 already use Wiz. But this is just the beginning. Come join the fastest growing enterprise software company in history in one of the fastest growing industries -- the cloud -- and help us make cloud a safe place where creativity and innovative ideas can flourish.
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