Manager, Supply Strategy and Operations Planning

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

Position Overview: The Supply Strategy and Operations Planning Manager will be responsible for developing and implementing strategies that drive the growth and profitability of Klook's hotel supply. This role will involve creating innovative supply programs, establishing a robust supply business intelligence system, and leading the systematic execution of team initiatives. The goal is to enhance efficiency, streamline business development tasks, and reduce the time spent on individual analysis, enabling the team to focus on strategic growth areas.

Key Responsibilities:

1. Establish Supply Programs strategy 

• Design and implement strategic supply programs aimed at driving hotel supply growth and maximizing profitability.

• Identify opportunities within hotel segments, categories, or user behavior to create supply growth strategy. 

• Capitalize on market opportunities to enhance Klook's hotel portfolio and increase revenue.

• Collaborate with cross-functional teams and regional marketing teams to ensure the successful execution of supply programs and implement cross-region marketing initiatives 

2. Build Supply Business Intelligence:

• Develop and maintain a supply business intelligence system that provides actionable insights to the business development (BD) team.

• Streamline BD tasks by creating tools and dashboards that make data access straightforward and efficient.

• Continuously refine the intelligence system to reduce the need for individual analysis and enable data-driven decision-making.

3.Enhance Operational Efficiency:

• Identify and implement opportunities to improve operational efficiency across supply strategy and operations.

• Foster a culture of continuous improvement within the team, encouraging innovative solutions and streamlined workflows.

• Monitor and evaluate the effectiveness of implemented strategies, making adjustments as necessary to achieve desired outcomes.
   

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.

• 5+ years of experience in supply category management, operations planning, or strategy development, preferably within e-commerce, travel or hospitality industry.

• Strong analytical skills with the ability to develop and implement data-driven strategies.

• Proven experience in building and managing business intelligence systems.

• Excellent leadership skills with a track record of successfully driving team initiatives.

• Ability to work cross-functionally and manage multiple projects in a fast-paced environment.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A dynamic and collaborative work environment.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.