About Block Renovation
Block Renovation is rebuilding the $500B+ renovation industry. We’ve built a nationwide platform that connects homeowners and business owners with high-quality contractors and brings transparency, predictability, and scalability to home renovation. Our mission is simple but ambitious: empower millions of homeowners and business owners to create spaces they love while helping thousands of contractors build thriving businesses. We are a fast-growing, technology-enabled marketplace operating across the U.S., and we’re just getting started.
The Role
Block is looking for a Manager, Contractor Success & Marketplace Operations to own the strategy and execution behind contractor activation, engagement, and proposal conversion across our marketplace. This role sits at the intersection of revenue, contractor experience, and marketplace health. You’ll build the playbook for how we activate and enable contractors nationwide, and translate frontline insights into strategic improvements. The right person is entrepreneurial, analytical, and motivated to build something from the ground up, not just execute a predefined plan.
What You’ll Do
Drive Contractor Activation & Engagement
- Own the activation strategy across markets, improving work order acceptance rates and contractor responsiveness
- Identify root causes behind low engagement, scope misalignment, or decline trends.
- Design proactive outreach campaigns targeting declined work orders, expired matches, and inactive contractors
Own Proposal Conversion
- Remove friction between accepted work orders and published proposals, this is the highest revenue lever on the contractor side
- Build and iterate on training resources, support sessions, and scalable enablement processes
- Track conversion patterns and proactively intervene where contractors stall post-site visit
Shape Marketplace Strategy Through Insights
- Turn contractor conversations into actionable intelligence, surfacing patterns in decline reasons, UX friction, and supply-demand imbalances
- Partner with Product, Recruitment, and Sales to drive improvements across the platform
- Present recommendations to leadership backed by data and frontline context
What We’re Looking For
- 5+ years of experience in marketplace operations, supply-side growth, account management, or contractor/vendor enablement
- Experience leading cross-functional initiatives
- Strong analytical instincts, you can diagnose root causes from performance data and translate them into action
- Exceptional communication skills with the ability to build credibility with contractors and internal stakeholders
- Comfort operating in ambiguity, you create structure and process where none exists
- Track record of improving performance through strategic thinking and structured execution
Preferred: Experience in construction, home services, real estate, or two-sided marketplaces. Familiarity with CRMs and operational dashboards.
Compensation & Benefits
- Competitive salary
- Equity in an early-stage, high-growth company
- Hybrid flexibility + “work from anywhere” time
- Health, dental, and vision insurance
- 401(k) with match
- 12 weeks fully paid family leave
- PTO
Block Renovation is proud to be an equal opportunity employer and is committed to building an inclusive, diverse workplace.
Top Skills
What We Do
Block was founded by Koda and Luke in 2017 on a simple premise: homeowners and contractors need a better way to build together. Looking at the $450 billion renovation industry, our co-founders saw how technology could dramatically change the way renovations are done from planning, through design and build.
Since then, we’ve completed over a thousand different projects, raised a significant Series C, built a network of best-in-class contractors, and developed a suite of digital tools to support every step of the renovation journey. A few things have remained the same since the very beginning: our commitment to connecting homeowners and contractors, our love of good design, and the importance of a culture of collaboration, tenacity, and creativity.
Why Work With Us
At the end of the day, it’s our team of ambitious, thoughtful, inventive problem solvers that has gotten us to where we are— and it’s our team that’ll get us to where we’re going. We're a tight-knit, collaborative group that works without silos or egos to invent the future of our industry.
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