Job Summary
The Supplier Engagement Manager (SEM) will provide end to end management and oversight of assigned Clinical Management vendors. Responsibilities include driving vendor performance, accountability and quality delivery through development of a robust relationship with assigned vendors, The SEM will perform risk-based review of key performance indicators and ensure appropriate mitigations are completed as needed. Using strong organizational, negotiation and communication skills, the SEM will also manage governance activities for assigned vendors, ensure vendors meet contractual obligations, and support vendor qualification activities.
Job Description
- Manage vendor accounts as main point of contact for assigned vendors
- Maintain Clinical Trial Management System (CTMS) or similar platform for assigned vendors
- Conduct vendor onboarding with all assigned vendors
- Manage all governance activities for assigned vendors including creation of governance charters, leading governance calls and tracking and resolution of escalation issues.
- Facilitate alliance meetings with assigned vendors, including tracking and resolution of escalation issues
- Facilitate portfolio level vendor meetings, as needed
- Develop portfolio level vendor Handbooks
- Develop portfolio level templates
- Drive internal communication, including communication process maps, through collaboration with internal stakeholders (clinical trial teams, subject matter experts and other functional areas).
- Maintain SharePoint site including portfolio level templates, tools, meeting minutes and presentations for external and internal use
- Manage vendor metrics and key performance indicators and internal stakeholder feedback, identify trends, implement mitigations and resolve issues
- Manage vendor scorecard and escalate vendor performance feedback
- Ensure vendors meet contractual obligations, including providing contract support to internal sourcing team
- Support vendor qualification process and audits
- Manage vendor required training, including collaboration with cross functional departments to obtain training requirements
- Perform other duties, as assigned
Qualifications/ Required
Knowledge/ Experience and Skills:
- Minimum of 8+ years of experience in the pharmaceutical / biotechnology industry
- 2+ years demonstrated work experience in clinical trials vendor management
- Demonstrated strong critical thinking and analytical skills, time management, conflict management, problem solving, and attention to detail
- Strong planning and organizational skills and ability to multi-task, prioritize and plan activities related to vendor management
- Excellent written and verbal communication skills and interpersonal skills necessary to interface with team members, outside vendors and consultants
- Advanced computer skills, including experience managing SharePoint sites
- Financial management skills to understand vendor budgets
- Ability to efficiently track and resolve action items, including demonstrated issue resolution management
- Ability to work effectively in a team/matrix environment
- Ability to travel up to 10%, including ground and air travel
Educational Qualifications
- Minimum BA/BS Life Sciences or equivalent college program, and/or commensurate experience in the clinical research industry
Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.
Application Deadline: This will be posted for a minimum of 5 business days.
Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka.
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request.
Statement Regarding Job Recruiting Fraud Scams
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External.
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov, or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Skills Required
- Minimum of 8+ years of experience in the pharmaceutical / biotechnology industry
- 2+ years demonstrated work experience in clinical trials vendor management
- Strong critical thinking, analytical skills, time management, conflict management, problem solving, and attention to detail
- Strong planning and organizational skills and ability to multi-task, prioritize and plan activities related to vendor management
- Excellent written and verbal communication skills and interpersonal skills to interface with team members, outside vendors and consultants
- Advanced computer skills, including experience managing SharePoint sites
- Financial management skills to understand vendor budgets
- Ability to efficiently track and resolve action items, including demonstrated issue resolution management
- Ability to work effectively in a team/matrix environment
- Ability to travel up to 10%, including ground and air travel
- Minimum BA/BS in Life Sciences or equivalent college program, or commensurate clinical research industry experience
Otsuka America Pharmaceutical Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Otsuka America Pharmaceutical and has not been reviewed or approved by Otsuka America Pharmaceutical.
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Healthcare Strength — Health coverage spans medical, dental, vision, prescription services, telehealth, life insurance, and disability, with notable mental‑health access through therapy, coaching, and digital tools. Wellness resources such as fitness reimbursement, nutrition support, and caregiver assistance further reinforce overall healthcare robustness.
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Retirement Support — Retirement offerings include a strong 401(k) match alongside personalized financial counseling for tax planning, education funding, home buying, and estate planning. These features position retirement support as a differentiator within the total rewards package.
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Leave & Time Off Breadth — Time‑off policies include flexible time off, paid holidays, volunteer time off, and a company winter holiday break. The breadth of leave programs supports work–life balance across various needs.
Otsuka America Pharmaceutical Insights
What We Do
There are two Otsuka pharmaceutical industry companies in the U.S.: Otsuka America Pharmaceutical, Inc. (OAPI) successfully commercializes Otsuka-discovered and in-licensed products in North America. Otsuka Pharmaceutical Development & Commercialization, Inc. (OPDC) clinically develops and registers innovative healthcare products on a global basis.
