Manager, Strategy & Management Reporting, General Account COO

The General Account (GA) Investment team oversees more than C$485B of invested assets that support Manulife's insurance and retirement liabilities. These portfolios are long-term, highly regulated, and central to the company's financial strength and ability to meet commitments to policyholders.

Reporting to the Director, Strategy & Management Reporting, this role owns the reporting and analysis that keeps GA's most senior audiences informed. The Chief Investment Officer (CIO), Executive Leadership Team (ELT), and Board depend on clear, accurate, and timely insight into portfolio performance. Working alongside the Director, the Manager produces that insight end to end, turning complex financial information into decision-ready narratives and partnering with senior leaders across investments, actuarial, risk, finance, and investor relations. This is a senior individual contributor role with a high degree of autonomy and accountability. For the individual, this is a chance to work closely with senior investment and operations leaders, shape how GA's story is told at the highest levels, and lead high-visibility work with long-term impact, including through the growing use of AI tools such as Microsoft Copilot.

Position Responsibilities: 

• Own the production of GA management reporting and financial analysis for the CIO, ELT, Board, and external stakeholders, including key metrics, messaging, trend analysis, decks, memos, and ad hoc requests.

• Take full accountability for timeliness, managing the reporting calendar end-to-end and delivering accurate, complete materials under demanding quarter-end and Board deadlines.

• Develop new reports, metrics, and analysis that provide value-add insight and recommendations to the CIO and GA Leadership Team.

• Apply AI tools such as Microsoft Copilot to improve the speed and consistency of deliverables, and over time help embed AI and automation into the team's reporting workflows.

• Build and maintain deep institutional knowledge of the insurance and investment business, acting as a subject-matter resource for the reporting function.

• Maintain and progressively improve reporting processes and documentation to support the evolving needs of the business.

• Build strong relationships across functions and liaise with External Reporting and Communications teams on data and messaging for public dissemination.

• Contribute to elevating the storytelling and strategic narrative within GA reporting for executive and Board audiences.

Required Qualifications: 

• Bachelor's degree in accounting or finance, or equivalent experience (typically 5+ years) with investment industry knowledge.

• Demonstrated ownership and accountability, with a track record of independently managing deliverables end-to-end.

• Strong time management and a proven ability to deliver multiple priorities on time under tight, changing deadlines.

• Hands-on experience with AI productivity tools (e.g., Microsoft Copilot) and interest in applying them to improve reporting workflows.

• Excellent written and oral communication, with strong analysis and storytelling skills for effective deck production.

• Diligent and well-organized, with strong attention to detail and excellent analytical skills.

• Strong interpersonal skills, with the maturity to engage senior stakeholders directly.

Preferred Qualifications: 

• Proficiency with Microsoft Office (PowerPoint, Excel, Teams); PowerBI experience a bonus. CFA designation (in progress or complete) an asset.

When you join our team: 

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.