Manager, Strategy & Analytics

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Manager, Strategy & Analytics
Our Capital One Strategy & Analytics Team.
Yes, we're a credit card company. But we're more than that too. We're driven by what our customers want, and how to make their lives simpler.
We're always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we'll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.
Working with us
Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility.
At Capital One we're committed to diversity, inclusion and belonging . We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.
We're focused on helping associates live well-physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We've designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs-and much more-you'll discover that Capital One is committed to helping you live your best life.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected].
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
A day in the life of a Capital One Manager, Strategy & Analytics.
If you love diving into challenging analytical problems, this is the role for you.
You'll be charged by developing multi-year strategic roadmaps. Bring strategies to life through end-to-end delivery, measuring their impact through testing and monitoring, being accountable for both P&L and customer outcomes.
You will lead a team of analysts to solve complex problems and make data-driven decisions by gathering and analyzing data, testing hypotheses and developing insights and recommendations to the business. You will provide thought leadership to the team to ensure the highest quality of analytical and conceptual output.
Working in agile, cross-functional teams, you'll have the opportunity to learn from others like Data Scientists, Process Managers and Brand Strategists too. And you will do it all in a collaborative environment where insight is valued, innovation is rewarded and continuous learning is promoted.
Be ready to join a community with some of the most talented people you've ever met, who see the customer first, and want to use their skills to make a difference. And, as a founder-led company, we're inspired to make, break, and do good. So, let's create something great together.
Our Business Managers play leadership roles in every part of our business, identifying opportunities to grow our business with our customers. Some example Business Manager roles include:

• Marketing Strategy Lead: Optimize our strategies on how we acquire new customers. Lead a team of analysts and marketers to leverage a testing mindset to find the channels and messages that best resonate with customers. Balance credit risk management with growth in finding new ways to acquire new customers.
• Fraud Strategy Lead: Lead a team of analysts to develop cutting edge models and fraud prevention strategies. Leverage innovative tools and analytics to make fraud experiences frictionless for customers. Develop the infrastructure to quickly detect and respond to new fraud trends.
• Product Strategy Lead: Lead a cross-functional team to develop new products from ideation to execution. Dive deep into customer needs through research and analysis. Develop product concepts that enable our customers to succeed with credit, and figure out how to launch and scale these new products.
• Credit Strategy Lead: Lead a team developing our models and credit policies that enable us to provide access to credit to the right customers. Balance credit modeling, economic trends, and business strategy in optimizing the credit strategies of what cards and terms to offer customers.

This posting is the general posting for all of our Business Manager roles. As we get to know you through the interview process, we will work with you to identify the perfect role for you.
Want to learn more? Check out life at Capital One !
Responsibilities:

• Strategic Leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting customer and regulatory demands.
• People Management: Coach and mentor associates with a goal of developing and retaining talent at Capital One. Lead in an inclusive work environment, where teamwork, diversity and belonging are essential.
• Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling and analytics.
• Marketing: Develop direct-to-consumer marketing strategy and initiatives to support business growth objectives. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies.
• Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behaviour, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
• End-to-End Delivery: Collaborate with cross-functional partners in data science, process management, engineering and others to imagine great strategies on paper, and deliver them to market with quality.

Basic Qualifications:

• Strong people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.
• Analytically oriented: Experience in analytical problem-solving. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytics. Have demonstrated an aptitude in learning and growing their technical skills (e.g. Excel, SQL, Python, Tableau and/or QuickSight). You don't hesitate to get into the complex details of a problem and do the work alongside your team.
• Strategically minded: A thoughtful decision maker who is able to bring actionable and grounded recommendations to senior leadership. Able to identify and synthesize business challenges and opportunities, and solve for them using analysis to make strategic or tactical recommendations.
• Influential communicator: Ability to communicate complex ideas both verbally and in writing, coupled with strategic influencing skills and the ability to drive agreement through intellect and interpersonal skills.
• Results oriented: Focuses on driving impact both short and long term, and are able to drive and execute an agenda end-to-end from conception through to in-market delivery within an uncertain and fluid environment. Are not just about making recommendations, but getting stuff done.
• A team player: Helps us achieve more than the sum of our parts by collaborating effectively with others and encouraging an inclusive culture with diverse teammates.
• Entrepreneurial spirit: Have a successful track record of thriving in an entrepreneurial and dynamic environment. Previous consulting experience is a plus.
• Bachelor's degree from an accredited university.
• 5+ years of work experience with demonstrated ability to drive business strategy from inception to implementation, working with cross-functional teams.
• 2 years of people leadership experience (direct or indirect).
• Strong analytical skills, with experience using coding and data visualization tools (SQL, Python, Tableau and QuickSight)
• Sound functional knowledge of strategy development and execution.
• Ability to work effectively with associates at all levels in an organization.

Preferred Qualifications:

• Bachelor's degree from an accredited university with a specialization in Commerce, Finance, Marketing, Economics, Business Administration, Engineering, Mathematics, Computer Science, Statistics or related field.
• 2 years of direct people leadership experience.
• 5+ years of experience in consulting or financial services.
• 5+ years of experience in data and/or quantitative analysis.

About Capital One Canada
We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn't. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards. We have the positive energy of a startup, with the advantages of a big company.
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).