Passionate about precision medicine and leading innovative initiatives in the healthcare industry?
As genomic sequencing continues to revolutionize healthcare, Tempus is at the forefront of utilizing this data to reshape clinical settings. We are seeking a Manager of Strategic Partnerships to lead key partnerships and manage a growing team in our Customer Excellence division. In this role, you will drive strategic growth by overseeing high-priority customers and cross-functional initiatives that advance Tempus' mission of connecting the healthcare ecosystem.
Responsibilities:
- Lead and manage strategic partnerships with high-priority customers, overseeing all aspects of relationship management and growth initiatives.
- Develop and foster strong relationships with key stakeholders at customer organizations, including C-level executives, ensuring alignment with Tempus’ strategic objectives.
- Manage and mentor a team responsible for customer reporting, sample tracking, and handling critical client requests.
- Serve as a liaison between customers and Tempus’ Product, Engineering, and Operations teams, ensuring that customer feedback is integrated into product development and service enhancements.
- Lead cross-functional collaboration to achieve customer goals, leveraging internal resources across various departments.
- Analyze market trends and the competitive landscape, providing strategic insights and feedback to senior leadership.
- Own and drive key performance metrics related to customer retention, order completion, customer health, and partnership success.
- Demonstrate an in-depth understanding of Tempus' core products, workflows, and service offerings.
- Act as an ambassador for Tempus, embodying the company’s culture and values in all external and internal interactions.
Skills:
- Proven expertise in healthcare, with a focus on molecular diagnostics, genomics, biotechnology, pharmaceuticals, or oncology.
- Strong leadership and management skills, with a track record of successfully aligning organizational goals and customer objectives.
- Ability to cultivate and leverage cross-functional relationships to drive strategic outcomes.
- Adept at working independently while managing multiple complex projects with tight deadlines.
- Exceptional communication and presentation skills, particularly in engaging with executive-level stakeholders (CEO, COO, CFO).
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
Required Education & Experience:
- Bachelor’s degree in a Science or Business discipline; an advanced degree (MBA, MS, PhD, or Healthcare certification) is preferred.
- 8+ years of client-facing experience in business development, alliance management, consulting, or a similar role, with demonstrated success in managing high-level partnerships and leading teams.
#LI-NK1#LI-Hybrid
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Additionally, for remote roles open to individuals in unincorporated Los Angeles – including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
What the Team is Saying
What We Do
Tempus is a technology company advancing precision medicine through the practical application of artificial intelligence in healthcare. With one of the world’s largest libraries of clinical and molecular data, and an operating system to make that data accessible and useful, Tempus enables physicians to make near real-time, data-driven decisions to deliver personalized patient care and in parallel facilitates discovery, development and delivery of optimal therapeutics.
The goal is for each patient to benefit from the treatment of others who came before by providing physicians with tools that learn as the company gathers more data. For more information, visit tempus.com.
Why Work With Us
We're looking for those who challenge the status quo. For the builders who are never done building and the learners who are never done learning. We're looking for unwavering commitment and undying curiosity. We're looking for the smartest people on the planet to attack one of the most challenging problems mankind has ever faced.
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Tempus AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Most of the team follows a hybrid policy, with some roles allowing for a fully remote arrangement and some roles being onsite only.
