Manager Strategic Initiatives (Chief of Staff)

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Manager, Strategic Initiatives provides support to the Chief Operations Officer (COO) to ensure key projects and insights are led throughout the company and brought to an appropriate conclusion. Paramount to success is to set strategy in concert with the COO, communicate regularly with stakeholders, track initiatives, and stay ahead of operations team activity, help avoid pitfalls and laud successes. The incumbent in this role serves as a bandwidth extender to executives to explore and advance ideas that fuel ongoing innovation to improve the operations performance of centers and the COE.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

The incumbent is a highly visible individual who combines strategic planning, general business management, and project management, to drive alignment and execution of projects across the enterprise. The ideal leader:

• Comes from the rigor of a consultant organization and shares that knowledge to help drive outcomes throughout the enterprise

• Directs priorities (e.g., air-traffic control), meeting prework / follow-ups, organizes leader’s office, critical thinking and problem analysis, as well as end-to-end project management.

• Responsible for managing projects/workstreams within the Programs as well as other projects.

• Helps the business focus on highest priority items, contributing accordingly.

• Helps leaders and senior executives navigate through uncertainty and risk.

• Enterprise Management: View of key enterprise efforts across functions to optimize resource allocation / flag potential issues; Force tradeoff discussions when assessing how/where to allocate precious resources; Ensures ELT is properly informed and faces the right decisions at the right time to clear roadblocks and ensure success.

• Program Management: Programs with true cross-functional ownership (no clear single functional owner) and many dependencies and input from Communications, IT, Data, Payor, Legal (~3-5 across enterprise at t any one time)

• Special Project Advisory: Strategic, innovative in nature where COE requires additional support to problem solve; Ambiguous scope or path forward for major program/ initiative.

• Project Management: owned by a single function or team; Effort above and beyond normal course of business / day to day that has clear, measurable goals/objectives or day to day with mission-critical impact.

• Manages initiatives with multiple workstreams and limited direction (other than strategic guardrails set by executive). Drives implementation by providing guidance and direction to working team, developing detailed workplans and timelines with clear action items, developing action plans to mitigate risks and ensuring follow-through and sustained momentum.

• Conducts relevant business analyses, including performance assessment of existing initiatives and new business lines.

• Builds strong cross-functional relationships with key stakeholders, leadership teams and internal departments to conduct key projects and works collaboratively to drive successful completion of tactical and strategic needs.

• Creates financial models that support strategic endeavors.

• Leads critical conversations with executive leaders and colleagues, including framing questions as well as key choices and tradeoffs to drive toward outcomes/defined risks.

• Develops and implements appropriate metrics to measure performance and progress towards goals. Tracks and reports on these metrics and business impacts.

• Enhances accountability of leaders by tracking – and aiding in – completion of commitments.

• Develops presentations for the COO to present to the CEO and the Board.

• Compiles and monitors budget for the Innovation and Strategic Initiatives COE; identifies variances and proposes solutions.

• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Expert-level business acuity

• Expert knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods.

• Understanding of the healthcare landscape and strategic implications of competitor, partner, and regulatory activity strongly preferred

• A consultant/advisor with a keen understanding of business drivers of successful performance

• Excellent interpersonal, leadership and communication skills that drive unified strategies and products, exceptional learning agility and servant mindset.

• Superior organizational and program management skills including managing multiple projects simultaneously; Strong business acumen and presentation skills.

• Strong analytical and critical thinking skills with the ability to refine, summarize, and clearly present data and information to all levels of the organization.

• Demonstrated leadership, client management, and project management skills.

• Driven, strategic, motivated and has a forward-leaning approach to business Forward-thinking and adaptable to dynamic situations.

• Ability to manage a process from opportunity identification to execution; experience bringing order to chaos to drive large, complex initiatives.

• Ability to influence leadership at all levels, to help drive process, strategy and adhere to proper business protocols, ability to coach, guide, and train staff.

• Expertise skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position.

• Ability and willingness to travel locally, regionally and/or nationally up to 20% of the time; flexible to work evening, weekends and/or holidays as needed.

• Spoken and written fluency in English

• This job requires the use and exercise of independent judgment.

EDUCATION AND EXPERIENCE CRITERIA:

• BA/BS degree in Information Technology, Business Administration, Public Health Administration or a closely related field required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis.

• MBA, MPH or similarly related advanced degree strongly desired

• Demonstrated superior PowerPoint and written/verbal communication skills.

• A minimum of 6 plus years’ work experience in innovation, strategic planning, business development, and/or management consulting required; healthcare experience preferred.

• Broad functional experience in the fundamentals of strategic planning, market research and value proposition creation