Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Manager of Strategic Events, you will lead the planning, execution, and strategic oversight of high-impact events. This is a critical client-facing role that requires both operational excellence and sophisticated business insight. You will serve as a trusted strategic partner, handling sophisticated, senior-level engagements while driving growth opportunities and operational improvements across our Global Business Travel platform.
What You’ll Do
Strategic Leadership & Client Partnership
Develop, plan, and flawlessly execute sophisticated, senior-level events that reflect the caliber and expectations of a Fortune 100 client
Serve as the primary strategic advisor on meetings strategy, process optimization, and technology infrastructure decisions
Build and maintain positive relationships with key partners, demonstrating deep understanding of client objectives and business priorities
Identify and unlock growth opportunities within the account while maintaining the highest standards of service delivery
Cross-Functional Collaboration & Execution
Facilitate seamless collaboration across diverse Amex GBT entities to ensure cohesive, coordinated event delivery
Lead all collaborator calls and maintain awareness across event portfolios to ensure alignment and quality
Provide mentorship and guidance to travel support agents on group communication and travel logistics
Support US time zone coverage for multi-event coordination and customer inquiries
Operational Excellence & Commercial Competence
Lead end-to-end event operations including pipeline updates, spend monitoring, and infrastructure planning
Drive process improvements in partnership with Global Services teams, identifying efficiencies and standards
Coordinate room block negotiations and logistics with hotel partners across the Americas
Establish and maintain comprehensive reporting frameworks; lead data integrity and partner communication
What We're Looking For
8+ years of customer-facing responsibility with Fortune 100 organizations, with shown success leading sophisticated, high-stakes relationships
Demonstrated expertise in events planning and delivery at a senior level
Deep knowledge of business travel operational processes, industry practices, and commercial dynamics
Strong commercial acumen with ability to navigate sensitive client relationships and strategic account considerations
Outstanding ability to collaborate across functional areas, geographies, and cultures with tact and influence
Consistent track record of delivering results under pressure while maintaining quality and client satisfaction
Outstanding time management and problem-solving skills with ability to balance multiple priorities
Outstanding communication and relationship-building abilities with both internal teams and external partners
Strategic attitude with ability to balance operational execution with business development opportunities
Candidates based in Eastern timezone will be strongly preferred based on business needs.
Location
United States
The US national base salary range for this position is from
$88,200.00 - $163,800.00The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Skills Required
- 8+ years of customer-facing responsibility with Fortune 100 organizations
- Demonstrated senior-level expertise in event planning and delivery
- Deep knowledge of business travel operational processes, industry practices, and commercial dynamics
- Strong commercial acumen and ability to navigate sensitive client relationships and strategic account considerations
- Ability to collaborate across functional areas, geographies, and cultures with tact and influence
- Track record of delivering results under pressure while maintaining quality and client satisfaction
- Strong time management and problem-solving skills while balancing multiple priorities
- Strong communication and relationship-building abilities with internal teams and external partners
- Strategic ability to balance operational execution with business development opportunities
American Express Global Business Travel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express Global Business Travel and has not been reviewed or approved by American Express Global Business Travel.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, life, disability, and access to physician consultations in some cases. Emotional and mental-health resources are also highlighted, including counseling, crisis support, and webinars for employees and immediate families.
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Leave & Time Off Breadth — Time off and flexibility options are portrayed as broad, including PTO that combines vacation and sick time, with potential to purchase additional vacation in some locations. Flexible arrangements are described as available in parts of the organization, including remote work and options like part-time schedules, job sharing, and sabbaticals where supported.
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Retirement Support — Retirement support is positioned as available through locally competitive programs, including a U.S. 401(k) with employer matching after a service period. Ownership-related benefits are also present via an employee stock purchase plan offered in many countries.
American Express Global Business Travel Insights
What We Do
American Express Global Business (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes. Our solutions include: Egencia: the leading software as service travel platform for small and medium-sized enterprises (SMEs). Ovation: the solution synonymous with high-touch travel service. The Neo Technology Group: a technology-focused team that builds cloud-based travel solutions. Meetings & Events: providing solutions for a single meeting or an entire meetings portfolio. Global Business Consulting: customized services to help clients optimize their travel program.
Why Work With Us
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success. Ready to explore a career path? Start your journey with us - apply now!
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