Service Center
CSCS TXJob Summary
Actively work with our DRP clients to keep current stores, add existing, and upcoming stores on the DRP program. Complete field re-inspections and audits as expected by DRP, review audits and work with necessary personnel on the resolution of any opportunities, address any quality concerns and work with proper personnel on necessary action plans for improvement. Maintain knowledge of client accounts and convey appropriate information to centers through training and continuous coaching opportunities. Attend meetings, field blitzes, and industry conferences as assigned.
Essential Job functions
- Drive performance through others
- Understand the assigned DRP accounts, train teammates on processes and expectations, monitor performance and communicate results with leadership
- Coach, Train and Develop teammates on assigned DRP accounts
- Asses center level performance relative to DRP expectations and contractual agreements. Develop weekly and monthly reporting as assigned, analyze data, identify trends and action plan for performance improvement
- Communicate and manage the change process within assigned DRP account/territory
- Maintain current in industry certifications; ex ASE, ICAR. As assigned by supervisor
- Understand repair methods and work with DRP partners on necessary process changes to ensure that vehicles are being repaired using the most appropriate repair methods
Skills & Requirements
- Ability to travel and sometimes with short notice
- Must have valid driver's license and be eligible for coverage under Caliber's insurance policy (not an excluded driver)
- Minimum 2-3 years estimating experience and vehicle repair procedures
- Working knowledge of CCC One estimating platform and management system; depending on assigned DRP account: ERL, Audatex and Mitchell knowledge will be required
- Working knowledge of ALLDATA, Motorcraft and other OE repair procedure publications
- Working knowledge of ADAS systems, calibration and scanning requirements
- Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT to include the ability to data mine, infer data, identify trends, and action plan for improvement
- Excellent communication skills; both verbal and written
- Ability to organize and hold meetings amongst all levels of teammates – Public Speaking a ++
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.
Skills Required
- Ability to travel, sometimes with short notice
- Valid driver's license and eligibility for coverage under the employer's insurance policy
- 2-3 years of estimating experience and knowledge of vehicle repair procedures
- Working knowledge of CCC One estimating and management systems
- Knowledge of ERL, Audatex, and Mitchell estimating systems, depending on assigned account
- Working knowledge of ALLDATA, Motorcraft, and other OEM repair procedure publications
- Working knowledge of ADAS systems, calibration, and scanning requirements
- Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint
- Ability to analyze data, identify trends, and develop action plans
- Excellent verbal and written communication skills
- Ability to organize and conduct meetings with teammates at all levels
- Maintain applicable industry certifications, such as ASE or I-CAR, when assigned
- Public speaking ability
Caliber Collision Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Caliber Collision and has not been reviewed or approved by Caliber Collision.
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Healthcare Strength — Day-one eligibility for medical, dental, and vision is broadly highlighted, alongside company-paid life, AD&D, and disability insurance. Supplemental options such as FSA and accident/critical-illness coverage expand the offering.
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Retirement Support — A 401(k) with company match is a consistent feature, with some materials noting automatic enrollment. This provides structured support for long-term savings from the start.
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Leave & Time Off Breadth — Paid holidays and PTO are offered from day one or begin accruing immediately for full-time teammates. Immediate access to time off is presented as part of the standard package.
Caliber Collision Insights
What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future. With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry. Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program. At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact. Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
