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The Role
Leads an enterprise platform support and operations team responsible for SAS and Posit reliability, administration, incident management, monitoring, compliance, and cost optimization. Partners with platform engineering on roadmaps, upgrades, and Kubernetes deployments; manages major incidents, stakeholder communications, operational metrics, runbooks, continuous improvement, and software vendors.
Summary Generated by Built In
Use Your Power for Purpose
Leads a team responsible for the reliable, compliant, and cost‑effective operation of enterprise statistical platforms SAS and Posit. This role owns platform support (e.g. incident management, user assistance) platform maintenance/monitoring, stakeholder engagement, while partnering with the platform engineering team to manage platform roadmap, upgrades and cloud‑native (Kubernetes‑based) deployments.
What You Will Achieve
Minimum Requirements:
Preferred Requirements:
Experience working in a pharmaceutical organization
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Information & Business Tech
Leads a team responsible for the reliable, compliant, and cost‑effective operation of enterprise statistical platforms SAS and Posit. This role owns platform support (e.g. incident management, user assistance) platform maintenance/monitoring, stakeholder engagement, while partnering with the platform engineering team to manage platform roadmap, upgrades and cloud‑native (Kubernetes‑based) deployments.
What You Will Achieve
- Lead and manage a platform support and operations team supporting SAS and Posit across all environments.
- Own day‑to‑day platform operations, administration, incident, problem, and request management.
- Serve as escalation point for major incidents and drive root‑cause analysis and continuous improvement.
- Partner with Platform Engineering on platform strategy, upgrades, and enhancements, including Kubernetes‑based deployments.
- Ensure platforms are performant, reliable, compliant, and cost‑effective through proactive monitoring and optimization.
- Define, track, and report platform health, SLAs, and operational metrics to business and IT leadership.
- Interface with end users, application teams, and dependent platforms to ensure smooth onboarding and ongoing support.
- Establish operational standards, best practices, and runbooks aligned with enterprise IT and regulatory requirements.
- Manage software and service vendors, including performance, contracts, and escalations.
Minimum Requirements:
- Experience (A BA/BS degree with over 2 years of experience an MBA/MS degree with over 2 years of experience) leading enterprise platform support and operations teams with accountability for service reliability and outcomes.
- Strong technical expertise in both SAS and Posit platforms.
- Experience operating platforms in cloud‑native, Kubernetes‑based environments.
- Proven ability to manage senior stakeholders, lead major incident response, and communicate effectively with business and IT leadership.
- Experience working in regulated, compliance‑driven environments.
- Strong people‑leadership skills, including building high‑performing teams, setting priorities, and driving disciplined execution.
- Continuous‑improvement mindset with the ability to implement scalable, repeatable processes to deliver reliable outcomes.
Preferred Requirements:
Experience working in a pharmaceutical organization
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Information & Business Tech
Skills Required
- Bachelor of Arts or Bachelor of Science degree with over 2 years of experience, or MBA/Master of Science degree with over 2 years of experience
- Experience leading enterprise platform support and operations teams with accountability for service reliability and outcomes
- Strong technical expertise in SAS and Posit platforms
- Experience operating platforms in cloud-native, Kubernetes-based environments
- Ability to manage senior stakeholders, lead major incident response, and communicate effectively with business and IT leadership
- Experience working in regulated, compliance-driven environments
- Strong people-leadership skills, including building high-performing teams, setting priorities, and driving disciplined execution
- Continuous-improvement mindset and ability to implement scalable, repeatable processes
- Experience working in a pharmaceutical organization
What the Team is Saying
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Pfizer Compensation & Benefits Highlights
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Healthcare Strength — Official materials describe comprehensive medical, dental, vision, and mental-health support, plus fertility/family‑building and transgender‑inclusive coverage; eligible Pfizer medications are noted as available at no cost in U.S. plans. Wellness resources such as telehealth and preventative programs are also emphasized.
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Retirement Support — Company documents highlight a 401(k) with matching contributions plus an additional Retirement Savings Contribution beyond the match. Financial planning support and company‑paid life and disability insurance further bolster long‑term security.
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Leave & Time Off Breadth — Corporate pages and job postings describe paid vacation and holidays, caregiver leave, and paid parental leave for both parents. Materials also note that details can vary by role and location.
Pfizer Insights
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The Company
What We Do
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Why Work With Us
We are the inventors, the problem solvers, the big thinkers — those who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most.
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Pfizer Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
2.5 days a week
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