The Role
Acts as the bridge between business, operations, and technology teams, translating requirements into technology and process solutions. Leads project and vendor management, CRM and platform enhancements, IT change management, tool rollouts, training, and user adoption. Oversees data governance, reporting quality, workflow automation, system integrations, and continuous process improvement. Partners with stakeholders and leadership to improve operational efficiency and deliver technology-enabled solutions.
Summary Generated by Built In
Act as the primary link between business teams, operations, and technology functions,
translating business requirements into actionable process and technology solutions.
Collaborate extensively with cross-functional teams, external vendors, and senior leadership
to gather requirements, communicate progress, and ensure smooth change management.
Act as a change agent to promote user adoption of new IT tools and processes, providing
training and support to stakeholders.
Lead project and vendor management activities, ensuring timely and quality delivery of
technology and operational solutions.
Ensure data governance, quality, and continuous process improvements across reporting and
operational workflows.
Drive operational efficiency by identifying process gaps and implementing improvements
across business and support functions.
Requirements
5 to 10 years of experience working at the intersection of business, operations, and
technology, including CRM platform management (preferably Zoho CRM), project/vendor
coordination, and data analytics.
Strong business and operational acumen, with the ability to understand business goals and
translate them into practical, technology-enabled solutions.
Proven expertise in product enhancement, deployment, and IT change management.
Proficient in Power BI, Zoho Analytics, Tableau, or similar data visualization and reporting
tools.
Strong vendor management and stakeholder communication skills.
Experience automating data workflows and improving system integrations.
Hands-on experience leading tools and platform rollouts, including planning, stakeholder
alignment, and post-launch adoption.
Working knowledge of AI and automation tools, with an interest in applying them to improve
business, operations, and reporting processes.
Excellent problem-solving and interpersonal skills, with the ability to operate effectively
across business, operations, and technology teams.
Skills Required
- 5 to 10 years of experience at the intersection of business, operations, and technology
- Experience managing CRM platforms, preferably Zoho CRM
- Experience with project and vendor coordination
- Experience with data analytics
- Strong business and operational acumen
- Expertise in product enhancement, deployment, and IT change management
- Proficiency in Power BI, Zoho Analytics, Tableau, or similar tools
- Strong vendor management and stakeholder communication skills
- Experience automating data workflows and improving system integrations
- Experience leading tool and platform rollouts, including adoption efforts
- Working knowledge of AI and automation tools
- Excellent problem-solving and interpersonal skills
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The Company
What We Do
Marketscope is a technology company specializing in the development and integration of Advanced Driver Assistance Systems (ADAS) and the scaling of production-grade AI/ML applications. The company focuses on AI platform engineering and product stacks, targeting strategic enterprise accounts and government sales, particularly within the Indian market, while expanding its reach into new international industries.
