The Opportunity at Zendesk
This manager serves as the leader for a team of Sales Engineers and subject matter expert experts for the west coast Enterprise sales organization. You and your team will ensure that Zendesk's platform is properly scoped, architected and presented to align with customer business outcomes and requirements. Ultimately, you and your team drive growth and retention.
These are the essential job duties you will be responsible for …
Strategic Leadership: Lead and manage the team that partners with Sales to define market-winning strategies that align with Zendesk's overarching business objectives.
Executive Advisory: Lead and manage the team that acts as technical counterpart to C-suite stakeholders, translating business hurdles into actionable solutions using the Zendesk Resolution Platform
Solutions: Lead and manage the team that oversees the creation of customer-specific technical solutions that address requirements and long-term goals.
Cross-functional Synergy: Collaborate with Product, Sales, Marketing, and other teams to craft and deliver compelling value propositions and demonstrations.
What You Bring To Zendesk
8+ years of professional experience with a significant focus on high-growth SaaS, CX, or AI environments.
4+ years of leadership experience, specifically having scaled a presales and/or technical consulting organization, ideally from an earlier stage to a multi-layered enterprise team.
Strategic Breadth: Proven ability to influence internal product direction and external customer strategy simultaneously.
Domain Knowledge: Experience navigating the Customer Experience and / or Employee Experience Space
Technical Literacy: Awareness of CX tools, cloud technologies, and AL/ML applications.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Skills Required
- 8+ years of professional experience in high-growth SaaS, CX, or AI environments
- 4+ years of leadership experience in presales or technical consulting organizations
- Proven ability to influence product direction and customer strategy
- Experience in Customer and/or Employee Experience Space
- Awareness of CX tools, cloud technologies, and AL/ML applications
Zendesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zendesk and has not been reviewed or approved by Zendesk.
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Fair & Transparent Compensation — The company states a commitment to publishing base pay ranges and advancing pay equity, helping employees gauge fairness. Public messaging on pay equity and transparency signals structured, consistent compensation practices.
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Leave & Time Off Breadth — Time away programs include flexible PTO, dedicated well‑being days, emergency time off, and pregnancy loss leave. Parental leave is described as generous, and travel support exists for reproductive care where access is restricted.
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Healthcare Strength — Benefits language highlights comprehensive medical, dental/vision, mental health access, and an employee assistance program. These offerings are positioned as part of holistic wellbeing support across regions.
Zendesk Insights
What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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