Manager, Solutions Consulting

Job Description

Who we are:

Zendesk helps companies create better relationships with their customers. We do this by focusing not only on our fantastic products but also on building our amazing teams! We're hiring across all areas, especially in our AMER Sales team, and so we need to expand our Presales team to keep up! We have an exciting opportunity for a new SC Manager. The Solutions Consulting Manager will be responsible for leading a team of SC’s through all technical, solution, and competitive aspects of the Zendesk sales cycle.  

The right candidate must be experienced both working as an individual contributor, owning the technical sale, as well as leading and mentoring a team of Solution Consultants. They must have seen success selling to Corporate and Enterprise accounts, and in convincing C-level and director level executives of the technical merits of the software solution.

The SC Manager and the SC team will work, in conjunction with Sales, Marketing, and Product Managers, as the technical bridge between Account Executives and prospective clients. The SC Manager and the SC team will take ownership of the prime technical relationship with our prospects to drive revenue and customer satisfaction by proactively managing and delivering technical information to our customers, onsite, online, and via telephone.

What you'll do:

• Lead, coach and mentor a team of Solutions Consultants

• Drive best practices within the team, and apply global approaches to the SC role

• Support SCs in key customer meetings and events

• Own projects aimed at furthering the Global SC team’s success and as defined by AMER SC Director

What you bring to the role:

• Midmarket & Enterprise software selling experience.

• Excellent interpersonal, communication, persuasion, presentation and writing skills.

• Experience scoping, managing and executing customer pilots and Proof of Concepts.

• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.

• Superior solution scoping abilities, using our existing solution and influencing new product development.

• Must be willing to work in a fast paced startup environment with multiple roles.

• Bachelor’s degree is a must; a graduate degree is a plus.

• Must be willing to travel.

• Obvious passion and people skills.

Even better if you also have...

• 2+ Years experience managing or leading a presales or similar team

• Previous consulting experience implementing enterprise class software solutions.

• In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, Customer Service Software.

#LI-WO1

The US annualized OTE (On Target Earnings) range for this position is $158,000.00-$236,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.