The Role
The Job:
Reporting to the Director of Engineering the Software Quality Engineering Manager is responsible for leading multiple scrum teams comprised of Software Engineers and Quality Assurance Analysts through the analysis, design and implementation of internal software tools and processes. The Manager owns the technical design for development project and drives project life cycle from inception, to post-go-live experience, using Agile methodologies. Specific activities include improving the value of the quality and testing platforms; providing overall leadership to the engineering organization for quality processes and tools; developing an effective team and an optimal organizational structure; and representing PointClickCare within the industry. The Manager will work closely with teams within the organization to provide consulting services and best practices oversight for Automation, Performance Engineering and Testing.
To lead effectively in this space, engineering leaders must be able to:
Understand the practical capabilities of AI, including Cognitive Services, OpenAI, Machine Learning, and Responsible AI.
Evaluate where and when AI can be applied effectively based on use case, architecture, and cost-benefit.
Confidently engage in AI solutioning conversations with technical and product stakeholders.
Key Responsibilities:
· Researching, evaluating and implementing new technology in partnership with stakeholders, ensuring alignment with existing products, platforms, emerging business needs and engineering best practices
· Being responsible for the direction of Automation and Performance Engineering projects by reviewing and contributing to functional specifications
· Researching, evaluating and implementing new technology and quality processes in partnership with stakeholders, ensuring alignment with emerging business needs and engineering best practices
· Collaborating with Cross Domain Development Managers to collect requirements, define direction, overseeing the development of detailed technical specifications, and approving high level work breakdowns and estimates
· Driving the end-to-end project life cycle, from inception to post-go-live experience by demonstrating true ownership and commitment for project success, while working closely with stakeholders to understand end user experience and needs
· Providing domain knowledge and technical leadership, and strong management to teams, closely monitoring applications and processes to ensure they are aligned with engineering best practices
· Managing processes/procedures, the delivery approach, resources, and budgets
· Acting as a process and technical resource during projects, intercepting issues and directing corrective actions as required, monitoring and reviewing project progress, and proactively raising issues to stakeholders and collaborate on solutions and options
· Ensuring delivery of high quality releases to production using primarily agile methodologies and maintaining constant communication with business leaders.
· Leading multiple teams of Developers and Quality Analysts, including hiring, managing performance, developing, motivating and retaining a high performance team
· Handling relationships with 3rd party vendors, partners and consulting companies
· Evolving the organizational structure to meet business needs and integrating organizational design and development practices to ensure appropriate partnerships and skill sets are used to achieve business results
· Represents PointClickCare by developing and maintaining comprehensive knowledge of PointClickCare products and processes
· Communicating with internal customers in a compelling and articulate manner in both verbal and written conversations and presentations, demonstrating corporate core values and culture, developing professional and positive relationships with customers, and maintaining a reputation of competence, integrity and professionalism.
Qualifications:
· Solid experience with software development life cycle: gathering requirements, analysis and design, development, release and version control, deployment management, Agile development methodologies, Enterprise Software Design
· Most recent experience as a Testing, Quality or Development Manager/Team Lead
· Previous experience utilizing the following technologies/toolsets/applications:
· Java and Web Applications
· Microsoft SQL: Queries and Infrastructure
· Cloud infrastructure
· Testing Tools: Selenium, Cypress, Playwright
· Performance Tools: JMeter, K6, Gatling
· Deep understanding of QA processing and methodologies
· Performance Engineering and Performance Testing experience
· Automation framework design and implementation experience
· Strong leadership skills – ability to lead by example, motivate others and continuously look for improvements in the work that you and your team performs
· Demonstrated troubleshooting and problem-solving skills
· Ability to collaborate with many internal teams and management
· Strong written, verbal, and interpersonal communication skills
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The Company
What We Do
PointClickCare is the market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation. We connect post-acute and acute care settings, people and systems like no other company. Our steadfast commitment to our culture and to providing growth opportunities to our employees is evidenced by recent recognition of PointClickCare as one of Canada’s best-managed companies and most admired corporate cultures.
