Manager, Software Quality Assurance

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

We are seeking a detail-oriented and technically skilled Software Quality Assurance Analyst to support the delivery of high-quality software in our core lottery systems. You will partner closely with internal SG technical teams to plan, execute, and validate User Acceptance Testing (UAT) prior to delivering functionality to our lottery partners for testing.
You will play a critical role in ensuring that system features and enhancements meet business requirements, are production-ready, and align with quality standards. This role requires strong communication, analytical thinking, and a hands-on approach to testing in a fast-paced, collaborative environment.

Job Duties / Key Accountabilities
•    Serve as an individual contributor partnering with internal SG technical teams to plan, execute, and validate User Acceptance Testing (UAT) for both new features/functionality and maintenance releases of core lottery systems.
•    Develop and maintain comprehensive test plans, scenarios, and scripts based on business requirements and system specifications.
•    Perform hands-on testing to validate functional behavior, confirm defect resolution, and ensure deliverables meet established acceptance criteria.
•    Collaborate closely with Site Team, Product Management, Engineering, and Project Teams to ensure alignment on scope, priorities, and quality standards.
•    Track and report on test progress and outcomes, including pass/fail rates, defect counts, and root cause trends to help measure and improve overall quality results.
•    Ensure full traceability of testing against requirements and assist in maintaining documentation for audit and regulatory compliance (e.g., NASPL guidelines).
•    Identify, log, and retest defects; support defect triage efforts by providing clear documentation and reproducible steps.
•    Contribute to ongoing process improvement efforts within UAT by identifying gaps or inefficiencies in test planning, execution, or validation cycles.
•    Assist in validating both planned feature rollouts and system maintenance activities, ensuring business continuity and operational stability.
•    Support internal stakeholders in understanding release readiness and ensuring quality deliverables through effective communication and testing documentation.

Qualifications / Skills / Knowledge
Required  

•    Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent work experience.
•    Proven experience as a QA Analyst, SQA Engineer, or UAT Tester in a software or systems integration environment.
•    Strong understanding of User Acceptance Testing (UAT) methodologies and defect lifecycle management.
•    Proficiency in developing, executing, and maintaining manual test cases and test plans.
•    Familiarity with test management tools such as Jira, Zephyr, TestRail, or similar platforms.
•    Solid knowledge of software development life cycles (SDLC) and Agile delivery frameworks.
•    Experience validating new features, enhancements, and maintenance releases against business and technical requirements.
•    Strong analytical and root cause analysis skills, with attention to edge cases and business rules.
•    Clear and concise communication and documentation skills for defect reporting, test outcomes, and stakeholder updates.
•    Ability to work independently and collaborate cross-functionally in a fast-paced, highly accountable environment.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.