Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.
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See yourself at Twilio
Join the team as Twilio’s next Engineering Manager on Twilio’s IAM Platform products team.
About the job
This position is needed to lead and scale a high-impact engineering team building Twilio’s core IAM platform capabilities, ensuring secure, reliable, and scalable access for developers and customers worldwide.
As an Engineering Manager on the IAM Platform team, you will lead engineers responsible for designing, building, and operating always-on, distributed systems that power Twilio’s authentication and authorization services. You’ll balance people leadership, technical strategy, and operational excellence while partnering closely with Product and cross-functional teams to deliver secure, customer-centric solutions at scale.
Responsibilities
In this role, you’ll:
- Be a champion for your team, setting individuals up for success and putting others’ growth first.
- Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments.
- Advocate agile processes, continuous integration and test automation.
- Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services.
- Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- You have a minimum of 10+years total software engineering experience with 5 years of proven track record of leading and managing software teams.
- Experience managing multiple work streams within the team
- Bachelor’s or Master’s degree in Computer Science, Engineering or related field.
Someone who can take an idea and drive and build the roadmap while patterning but not relying entirely in product management.
- Technical Experience with:
- REST APIs
- Programming languages: Java/GoLang
- Datastores like Aurora, DynamoDB Etc.
- container technologies - Docker/Kubernetes.
- modern automated testing and CI/CD pipelines.
- SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus.
- Excellent problem solving, critical thinking, and communication skills.
- Broad knowledge of development environments and tools used to implement and build code for deployment.
- Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil.
- As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team.
- Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring.
Desired:
Previous experience of the below would be a great plus:
- Co-Pilot and Agentic Authentication and Authorization.
- IAM domain experience.
- Self-service and customer enablement platform
Location
This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
.The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C: $188,240.00 - $235,300.00
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information (required for ALL US jobs)
Applications for this role are intended to be accepted until March 20th, 2025 but may change based on business needs.
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Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Top Skills
What We Do
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.
Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.
By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
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