Manager, Software Engineering

Job Summary:

Location: US, Remote

Line Manager: Senior Director, Software Engineering

Contract Terms: Permanent

THE TEAM: TM CORE HOST

The TM Core Host Team is on a mission to modernize the core of Ticketmaster: the Host Ticketing System and its related products and services! Using modern technologies such as Rust, Kubernetes, and Kafka alongside venerable stalwarts like C++, Java, and even assembly language, our goal is to make our systems more flexible, resilient, and modern. Our products power existing marketplace experiences AND emerging domain services at Ticketmaster and are key to our success and in the critical path for daily operations.

THE JOB

In the role of Manager, you will be responsible for leading a geographically dispersed, multi-level engineering team for TM Core, a division of Ticketmaster Tech. You will be responsible to lead and manage the activities of the team – including a mix of full time and contract employees - in support of business objectives. In addition, you will have the opportunity to contribute to the code base yourself, to both further the team’s objectives and your own personal development.

You will work closely with product, quality, program, tech ops and engineering to deliver value rapidly. You will also serve as a liaison to senior management reporting on the status of current projects, identifying obstacles with associated impacts and proactively recommending solutions.

You will collaborate with performing teams to deliver new capabilities in business applications and remediate issues. You will receive assignments in the form of objectives, and it will be up to you to determine how to use resources to meet schedules and goals. You can analyse workflow and to delegate projects to team members to meet department goals.

WHAT YOU WILL BE DOING

• Manage the activities of a team of engineers focused on a specific product area.

• Use business knowledge and context to guide team technical decisions for assigned areas.

• Evaluate existing applications and services to determine technical changes and architecture improvements

• Sets and implements procedures related to quality standards

• Mentor and coach team members.

• Collaborate with performing teams to deliver new capabilities in business applications and/or remediate issues

• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.

• Provide guidance to subordinates within the latitude of established company policies

• Effectively manage workload for the team.

• Work with product, quality, program, tech ops and engineering to deliver value rapidly.

• Serve as a liaison to senior management reporting on the status of current projects, identifying obstacles with associated impacts, proactively recommending solutions

• Evaluates and makes input into specific aspects of the operating plans

• Oversee, manage, and ensure ongoing training/development of staff. Ability to evaluate staff and provide performance feedback /coaching

• Make recommendations for hiring decisions

• Help to build consensus and morale; constructively provides guidance to team; mentors others

• Contrbute to the code base for your assigned area(s), both as an opportunity to contribute to the teams goals and to further your own learning and development.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• 7 or more years of progressively complex related experience or proven experience in a similar role

• A bacherlor’s degree in Computer Science, a related field, or relevant experience.

• An understanding of systems programming languages such as C++ and/or Rust, and multipurpose languages such as Java.

• Working knowledge with modern streaming frameworks such as Kafka.

• Working knowledge of front-end development and technologies such as Javascript and ReactJS is a plus.

• Experience with Agile methodologies

• Experience of working full stack

• Experience in DevOps

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

• You are autonomous and responsible

• You can analyse workflow; delegate projects to team members to meet department goals.

• You are passionate about technology and transformation

• You are respectful and curious about venerable, bespoke technologies, comfortable with the bleeding edge, and see opportunities for them to work in tandem.

• You are organized and effective in time management

• You effectively manage workload

• You are resilient and reliable

• You can communicate effectively

• You are strong in analytical abilities

• You are comfortable with working in cross functional and multidisciplinary teams

• You are excited about taking on challenging technical problems and devising creative solutions

• You maintain and fosters relationships within, across, and external to organizational boundaries

More than anything, this role requires strong curiosity, self-motivation, and the ability to manage and mentor others.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Holiday Closure Notice

Ticketmaster will be closed for a couple of weeks during the holiday break, with operations resuming on 6th January 2025. While we may not respond during this time, we will review your application and be in touch as soon as we return. Thank you for your understanding, and we wish you a wonderful holiday season!