At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are seeking a highly motivated and experienced Engineering Manager, managing a team of software engineers that develop complex internal software applications. The ideal candidate should have a background in software development and a passion for automation and continuous integration/delivery. The Manager will be responsible for leading the design, implementation, and maintenance of internal applications and infrastructure, and ensuring the smooth operation of our applications. This person will play a critical role in ensuring that our systems are scalable, secure, and highly available.
How will you make an impact?
- Manage a team of software engineers and provide guidance, mentorship, and support to help them reach their full potential.
- Be a leader for continuing a culture of Software Development best practices.
- Participate as the Product Owner, Project Manager, Scrum Master for all feature development on the internal tools while also operating as the team's People Manager.
- Automate manual processes and continuously improve our systems to increase efficiency and reliability.
- In addition to tool development, lead effort to expand automated regression tests for the tools.
- Act as the primary contact for internal applications owned by the team and coordinate with other teams to resolve any issues promptly.
- Plan and execute disaster recovery tests to ensure that our systems are resilient and able to recover from unexpected events.
- Collaborate with development teams and architecture to provide them with the necessary tools and infrastructure to support their work.
- Maintain a well-groomed backlog of work for team.
- Prioritize work requests from development teams in a clear and fair manner.
- Stay current with new technologies and industry best practices, and continuously evaluate and adopt new technologies as appropriate.
- Lead the design, implementation, and support of software development best practices, tooling, and implementation of the same.
Have you got what it takes?
- Bachelor's or Master's degree in Computer Science, Software Engineering (or a related field) or equivalent experience.
- 8+ years as an individual contributor in software development.
- 4+ years leading a team.
- Strong experience with Software Development Lifecycle.
- Familiarity with cloud technologies, such as Amazon Web Services (AWS) or Microsoft Azure.
- Familiarity with automation and continuous integration/delivery technologies, such as Playwright, GitHub, and GitHub Actions.
- Excellent interpersonal and communication skills, with the ability to build and maintain positive relationships with internal and external stakeholders.
- Experience with Agile software development methodologies.
- Proven ability to plan, prioritize, and execute multiple projects simultaneously.
- Strong leadership skills and the ability to manage and motivate a team.
You will have an advantage if you also have:
- Experience with hosted applications, or other similar technical products.
- Experience with databases
- Experience working with contractors
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
