Manager of Software Engineering SRE

Posted 19 Days Ago
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Wilmington, DE
Hybrid
Senior level
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Manage and lead software and site reliability engineering efforts by overseeing daily team activities, collaborating with stakeholders, and implementing service level objectives and error budgets. Drive site reliability culture within the team and provide technical guidance on system reliability and performance best practices.
Summary Generated by Built In

Job Description
Join JPMorgan Chase and unleash your potential in defining the industry of site reliability. Rise to the challenge as a technology pioneer and trailblazer with your expertise.
As a Manager of Software and Site Reliability Engineering at JPMorgan Chase within the Risk Technology team, you oversee your team's daily activities and help align priorities to the goals of the team. You work with key stakeholders and product owners to translate availability targets for products and services into service level indicators and service level objectives while enforcing error budgets. You build designs and leverage existing solutions to execute and deliver. You are a key influencer in your organization's strategy and contribute to overall planning.
Job responsibilities

  • Proactively contributes to knowledge-sharing across the JPMorgan Chase technology community
  • Demonstrates personal and professional resilience while navigating difficult situations with composure and tact
  • Champions site reliability culture and practices and influences the adoption of a site reliability customer-centric mindset
  • Educates Product Owners, Dev Leads, and Developers on service level objectives, service level indicators, and error budget policies
  • Leads your application or platform stakeholders in establishing reasonable service level objectives and error budgets with your customers
  • Manages the day-to-day activities of your team and escalate issues to necessary stakeholders in a timely fashion
  • Engages team members using relevant listening strategies and questioning techniques to help identify solutions and influence action plans
  • Promotes safety, fairness, respect, and trust across the firm and within your team
  • Shares relevant technical knowledge to projects of moderate complexity


Required qualifications, capabilities, and skills

  • Formal training or certification on Software Engineering or Site Reliability Engineering concepts and 5+ years applied experience.
  • Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
  • Demonstrated ability to drive the adoption of site reliability culture and practices within a team
  • Experience in leading small teams of technologists and managing projects
  • Ability to lead a small team to look for roadblocks, run tests, and solve related problems
  • Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.)
  • Proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
  • Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
  • Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
  • Experience with troubleshooting common networking technologies and issues
  • Experience in public cloud, preferably AWS (EKS, EMR, S3, SQS , Athena, RDS)


Preferred qualifications, capabilities, and skills

  • Ability to code and demonstrate data fluency


About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Top Skills

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What the Team is Saying

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The Company
HQ: New York, NY
289,097 Employees
Hybrid Workplace
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.

Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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Typical time on-site: Flexible
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