Manager, Software Engineering (NPO Experiences)

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! GoFundMe is looking for an Engineering Manager to lead and expand the non-profit direct giving experience on our platform. This leader will have the unique opportunity to shape the future of fundraising for nonprofits, drive improvements to conversion rates, and build the next generation of Generative AI (GenAI)-powered fundraising experiences. You will lead a team of engineers, collaborate cross-functionally with product, data, and design, and work closely with nonprofit partners to create innovative solutions that empower organizations to raise more money and build stronger relationships with their supporters.

As an Engineering Manager, you will play a critical role in driving the strategy and execution of high-impact initiatives, from improving direct giving experiences to harnessing the power of AI for personalized fundraising solutions. Your leadership will help create a more inclusive, transparent, and efficient environment for non-profits to achieve their missions.

Candidates considered for this position will be located or willing to relocate to San Francisco, CA. This is a hybrid role with expectations to go into the SF office 3x per week

The Job…

• Team Leadership: Lead, mentor, and grow a high-performing engineering team dedicated to NPO fundraising initiatives, fostering a culture of collaboration, continuous learning, and high-quality code.
• Platform Development: Oversee the development of new features and enhancements that improve the NPO direct giving experience, including optimizing donation flows, simplifying user interfaces, and increasing conversion rates for nonprofit campaigns.
• GenAI Strategy & Innovation: Drive the development and implementation of AI-driven fundraising tools, such as AI-powered personalized donation prompts, campaign optimization, and content creation for nonprofit fundraisers. Collaborate with AI researchers and engineers to build next-gen solutions that improve fundraising success and donor engagement.
• Cross-Functional Collaboration: Work closely with Product Managers, Designers, Data Scientists, and Nonprofit Stakeholders to define the roadmap and ensure successful product launches. Advocate for engineering best practices and align product goals with technical execution.
• Data-Driven Decision Making: Use data analytics and customer feedback to iterate on features and optimize the platform’s performance. Build systems that enable robust measurement of NPO campaigns’ impact and success.
• Scalable Systems: Ensure that all new systems and features are scalable, maintainable, and robust. Help to refine the platform architecture to handle increased traffic, more transactions, and larger volumes of fundraising data.
• Inclusive & Accessible Design: Ensure the platform is accessible to a diverse range of nonprofits, from large organizations to small grassroots causes. Champion inclusive design and accessibility standards to meet the unique needs of the nonprofit sector.
• E-commerce for Nonprofits: Lead the creation of e-commerce features that enable nonprofits to sell products (such as merchandise, tickets, or other goods) directly through their fundraising campaigns. These features should seamlessly integrate with donation capabilities to increase overall fundraising potential.

You… 

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 7+ years of software engineering experience
• 3+ years of experience in engineering management, with a track record of building and leading teams.
• Experience with generative AI and machine learning technologies, particularly in natural language processing, personalization, and automation
• Excellent communication and stakeholder management skills.
• Experience building e-commerce features or platforms, especially in non-traditional sectors (e.g., nonprofit fundraising), with a strong understanding of payment systems, order management, and digital product offerings.

Preferred… 

• Familiarity with Agile development practices and DevOps processes.
• Experience in the nonprofit tech space, including familiarity with popular fundraising tools and platforms
• Experience working with payment processing systems (Stripe, PayPal, etc.) and related e-commerce tools.
• Experience with GenAI driven products
• A passion for social impact and giving back to the community.

Why you’ll love it here...

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, and commuting, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $210,000 - $280,000 + equity + benefits.  As this is a hybrid position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected]. 

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

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