We are seeking a dynamic Software Engineering Manager to lead three high‑performing development teams delivering mission‑critical applications across our contact center and merchandising/gift shop domains. This leader will guide Software Engineers, Business Analysts, System Analysts, and contract partners through the full software lifecycle—from design and development to deployment, maintenance, and continuous improvement.
This role is ideal for a people‑centric engineering leader who combines strong technical intuition with a passion for developing talent, driving quality, and scaling modern engineering practices.
- Lead, mentor, and develop technical team members across multiple product teams, fostering a culture of excellence, ownership, and continuous learning.
- Provide coaching, performance appraisals, and day‑to‑day guidance that supports both short‑term performance and long‑term career growth.
- Define and reinforce engineering best practices, development standards, documentation expectations, and quality/security guidelines.
- Manage hiring, workforce planning, and professional development—including training budget oversight and approval for educational opportunities.
- Ensure delivery of maintainable, secure, and high‑quality software solutions across multiple platforms.
- Champion modern engineering approaches including CI/CD pipelines, automated testing (unit, functional, load, security), cloud‑ready design, and reusable frameworks.
- Conduct code reviews, feedback sessions, and other coaching strategies that drive team growth and technical consistency.
- Advocate for common assets, scalable architecture patterns, and modernization of legacy solutions.
- Collaborate closely with the Director, Platform to shape engineering strategy, define annual budgets, and make tactical recommendations.
- Build strong relationships with key business and IT stakeholders to ensure alignment with organizational priorities and product roadmaps.
- Partner with enterprise teams to ensure technology decisions support quality, security, performance, and operational reliability.
- Manage vendor relationships to ensure on‑time, high‑quality delivery aligned with internal engineering standards and architectural direction.
- Oversee contract resources across multiple teams, ensuring integration with full‑time staff and consistent delivery expectations.
- Resolve conflicts effectively and maintain a productive team culture that values collaboration, accountability, and innovation.
- Work across all ITS teams to support organizational alignment and drive outcomes that enhance business-critical operations.
- Strong understanding of software engineering principles, modern development practices, and systems integration.
- Proficiency or strong working knowledge across a hybrid technology ecosystem, including:
- Microsoft/.NET full-stack development
- Salesforce (Sales, Service, Commerce Clouds)
- APIs, enterprise integration patterns, data middleware
- Web servers, open-source frameworks, Oracle, WebLogic, PL/SQL
- Java, JavaScript, XML, UNIX shell scripting, Apache
- Experience working within Agile methodologies and engineering practices (CI/CD, test automation, DevOps concepts).
- 6+ years in information technology with at least 2 years managing software engineering or cross-functional delivery teams. Bachelor’s degree in engineering, Computer Science, or related field.
- Demonstrated success building predictable, high-quality engineering practices across multiple teams.
- Strong technical judgment with the ability to operate in complex, ambiguous environments.
- A track record of translating business needs into actionable plans and delivering measurable outcomes.
- Experience supporting business-critical functions such as contact centers or retail/eCommerce is a plus.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
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What We Do
ALSAC is the largest healthcare-related charity in the United States. Founded in 1957 by Danny Thomas, our sole mission is to raise the funds and awareness needed to operate and maintain St. Jude Children's Research Hospital®. While our headquarters can be found in Memphis, Tennessee, we have additional offices in more than 30 locations across the country and in Puerto Rico with positions in fundraising, marketing, digital, information technology, legal, finance and many other disciplines all supporting our lifesaving mission - Finding cures. Saving children. ®
At ALSAC, we believe in hiring the best and brightest from around the globe, and in 2020 we were named #1 on Fast Company's 100 Best Workplaces for Innovators. With a concerted focus on diversity and inclusion, we value and respect the contributions of all of our employees. Our work environment encourages everyone to be their authentic selves as we strive together towards a day when “no child dies in the dawn of life.”
As we look to the future, we understand that we must be relentlessly innovative. Our work helps fuel the groundbreaking research and treatment at St. Jude and ensures that families never receive a bill from St. Jude for treatment, travel, housing or food — because all a family should worry about is helping their child live.
View our career opportunities at https://www.stjude.org/jobs/alsac.html and follow ALSAC across social media using @stjude.
To learn more about the research hospital, follow St. Jude Children's Research Hospital on LinkedIn. For specific career opportunities available through the hospital, visit www.stjude.org/JoinOurMission.
