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Aircall is the phone system for modern business.
The Role
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
As a Software Engineering Manager for Key Integrations, you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions. You’ll collaborate closely with product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution. This is an opportunity to make a significant impact by helping us establish our PNW office while leading the development of cutting-edge software.
Your Responsibilities @ Aircall:
- Define the technical vision and roadmap aligned with business goals and customer needs
- Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions
- Recruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture
- Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact
- Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases
- Ensure system reliability, availability, and performance through robust monitoring and alerting systems
- Work with product, operations, and customer success teams to deliver holistic solutions
- Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency
- Use customer feedback and analytics to guide product enhancements and iterative improvements
- Measure team performance (e.g., delivery velocity, uptime) and share updates with stakeholders
- Adhere to security best practices and regulatory requirements
- Leverage emerging technologies and tools to maintain a competitive edge
- Communicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade-offs
Basic Qualifications
- 5+ years of experience in back-end or full-stack development
- 2+ years of experience managing a team of Engineers
- Expert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages
- Professional experience in delivering software with a focus on security, scalability, availability, and performance
- Exceptional understanding of software development practices, scalable system architecture, and cloud-based platforms
- Familiarity with modern development tools, CI/CD pipelines, and monitoring solutions
- Analytical and problem-solving skills, with the ability to effectively troubleshoot complex data issues
- Ability to recruit, mentor, and retain engineering talent while fostering a collaborative, inclusive culture
- Excellent communication skills to effectively collaborate across technical and non-technical teams
- Demonstrated ability to balance short-term delivery goals with long-term technical investments
- Comfortable working in a fast-paced, dynamic environment with evolving priorities
Preferred Qualifications
- 7+ years of experience in back-end or full-stack development
- 5+ years of experience of deploying software to cloud-based platforms (AWS, Azure, GCP)
- Experience delivering and maintaining large-scale, customer-facing products with high availability and performance
- Background in leading teams that work with microservices, APIs, and distributed systems
- Knowledge of advanced monitoring, observability, and incident response practices for production environments
- Familiarity with DevOps principles, infrastructure as code, and containerization
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨 Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, internet, and childcare reimbursements
💚 Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
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The Company
What We Do
Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone support as easy to manage as any other business workflow—accessible, transparent, and collaborative.
Why Work With Us
At Aircall, we’re equally thrilled by our ambitious goals, and by the journey that will lead us there. Our culture is rooted in our mission: we believe that now more than ever, good communication has the ability to make a difference. We’re learning, trying, and improving every day.
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