Job Title
External Job Title: Manager, Software Engineer
Position type: Engineering Manager
Location: Bogota
Job ID: R32024
Job family: Engineering
About Your Business Area/Department:
We are responsible for Travel Data Capabilities within the Reservation department at the heart of Amadeus. This is a diverse and growing area at the core of Data and PNRs. P2C is pivotal in driving certain areas of our department.
Summary of the role:
We are seeking a dynamic and experienced Manager to lead and grow the P2C team in Bogotá. This role is pivotal in driving operational excellence, scalability, and reliability across P2C processes. The successful candidate will establish a high-performing team, define clear KPIs, and implement best practices aligned with Site Reliability Engineering principles to ensure resilience and continuous improvement.
In this role you’ll:
- Team Leadership & Growth:
Build and manage a strong P2C team, fostering a culture of accountability, collaboration, and innovation.
Develop talent through coaching, mentoring, and career progression plans.
- Operational Excellence:
Define and implement KPIs and SLAs inspired by SRE practices (e.g., operational efficiency).
Drive automation and process optimization to reduce manual interventions and improve reliability.
- Strategic Planning:
Align P2C objectives with organizational goals and ensure seamless integration with global processes.
Partner with cross-functional teams to deliver consistent and scalable solutions.
- Incident Management & Continuous Improvement:
Establish robust monitoring and alerting frameworks to proactively identify and resolve issues.
Lead post-mortem reviews and implement corrective actions to prevent recurrence.
- Present results to Senior Management monthly
About the ideal candidate:
- Proven experience in managing operational or technical teams.
- Strong understanding of SRE principles and ability to translate them into KPIs and operational metrics.
- Excellent leadership, communication, and stakeholder management skills.
- Analytical mindset with a focus on data-driven decision-making.
- Fluent in English and Spanish.
What we can offer you:
- Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
- Hybrid working model.
- Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
- Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
Working at Amadeus, you will find
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
#LI-AM2024
Application process:
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Skills Required
- Proven experience in managing operational or technical teams
- Strong understanding of SRE principles
- Excellent leadership, communication, and stakeholder management skills
- Analytical mindset with a focus on data-driven decision-making
- Fluent in English and Spanish
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways. Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
