Manager Software Development- ServiceNow

POSITION SUMMARY: The Manager Software Development - ServiceNow is responsible for leading a team in the design, development, configuration, and maintenance of solutions on the ServiceNow platform. This role ensures the platform is leveraged to its full potential, aligning with the organization's strategic goals, best practices, and governance standards. The manager will be a key driver for innovation, platform stability, and delivering high-quality, scalable solutions across various ServiceNow modules (e.g., GRC, HRSD, ITOM, ITSM, SecOps, etc.).

PRINCIPAL RESPONSIBILITIES:  ‘

• Lead, mentor, and manage a ServiceNow development team and administrators, fostering a collaborative, innovative, and high-performance team culture
• Conduct performance reviews, provide coaching, and support the career development of team members
• Manage the team’s workload, priorities, and assignments using Agile (e.g., Scrum/Kanban) methodologies and the ITIL (e.g., incident, problem, change) framework

• Establish and enforce development standards, code review processes, and best practices to ensure code quality, platform health, and scalability

• Oversee the Software Development Lifecycle (SDLC) for ServiceNow projects, from requirements gathering and design to deployment and post-implementation support
• Define and manage the ServiceNow development roadmap, ensuring alignment with overall business and IT strategy
• Ensure solutions are designed to be scalable, maintainable, and adhere to security and compliance standards
• Drive continuous improvement and innovation on the ServiceNow platform, evaluating new features and releases
• Manage vendor relationships related to the ServiceNow platform, including coordinating platform upgrades and patch management
• Manage platform governance, including security, performance, and compliance 

Preferred Requirements

• 7 years of experience in the ServiceNow ecosystem, with at least 3 years in a technical leadership or management role
• At least 3 years in  leadership, mentoring, and team-building skills
• Proficiency in scripting languages used in ServiceNow development
• Experience with ServiceNow integrations with third-party systems
• Ability to manage multiple complex projects simultaneously in a fast-paced environment
• Strong analytical, problem-solving, and conflict resolution abilities

QUALIFICATIONS: 

• Minimum of 3 years of experience of managing Financial and Procurement application development teams.

• Minimum of 3 years of experience managing teams through all phases of the technology lifecycle from initial deployment through retirement.

• Experience managing multiple teams comprised of offshore, nearshore, and local members.

• Experience managing systems in a hybrid environment of Premise and SaaS

• Experience supporting complex systems with significant integration points and external Third Party systems through APIs.

• Thorough understanding and proven delivery experience with both traditional and Agile (Scrum/Kanban) project methodologies.

• Experience with Agile tools such as Rally and Confluence.

• Experience with change management, incident management, and root cause analysis.

• Experience with Lawson Financials and SAP Ariba.

MINIMUM QUALIFICATIONS: 

• Minimum 5 years of experience managing software development teams.

• Minimum 5 years of experience working in software development.

This position is a hybrid role. This candidate will be required to work onsite 4-days per week, with the option to work 1-day per week remote.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.   

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.  

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 

SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Sustainability Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global