We’re looking for a Manager, DevOps to help us build and manage a high-performance team that solve challenging engineering problems as we build the next generation of cloud infrastructure. You will design, hire, grow, and coach a team of engineers to build, scale, monitor, and optimize infrastructure used daily by all Hootsuite users. Based out of Vancouver, British Columbia, you will report into the Director, Platform and Infrastructure.
WHAT YOU’LL DO:
- Manage reporting staff, including selection, coaching, mentoring, development, performance management and all other people-management practices.
- Provide strategic support to help direct reports build the career they want
- Manage and oversee day-to-day operational work of the DevOps team. Use data to drive better adoption of engineering practices.
- Develop, design, deliver and improve products and other programs of work that achieve results, while communicating risks, trade-offs, and timelines with stakeholders
- Establish and maintain high standards of resiliency, quality, security, and reliability in day to day deliverables
- Proactively share information, actively solicit feedback, and facilitate communication for multiple stakeholders
- Challenge the status quo and affect positive organizational change both within the team(s) you manage, but also more broadly, outside of mandated work
WHAT YOU’LL NEED:
- 8 years of software development and/or operational(SRE) experience with a demonstrated increase in responsibility, including people leadership
- Managed software development and/or operational(SRE) team(s) of 8+ engineers
- Hands-on experience with design and development of highly scalable cloud infrastructure use any public cloud services
- Builds inclusive, cohesive teams that apply diversity to achieve common goals
- Successfully develops the capacity and capability of the team and individuals on the team
- Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for a course of action to accomplish this vision
- Capably delivers results through others and is good at establishing clear direction, helping others achieve their best work
- Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
- Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
WHO YOU ARE:
- Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
- Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
- Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
- Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
- Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
- Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
- Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
- Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.
In all we do, our six guiding principles light the way:
Step Up: Dare to go beyond the expected to achieve greatness. #StepUp
One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-NS1 #LI-Remote
Use of AI in Hiring
Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.
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What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business. How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media. Put simply, we help our customers with: Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business. Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale. Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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