The Role
Oversee daily soft services operations, including cleaning, pest control, and waste management. Supervise site teams, coordinate vendors, monitor SLA and KPI performance, conduct inspections and audits, resolve incidents and complaints, ensure regulatory compliance, support cost and contract targets, and implement operational improvement and sustainability initiatives.
Summary Generated by Built In
RESPONSIBILITIES
- Oversee and coordinate daily soft services operations (Cleaning, Pest Control, Waste Management) to ensure smooth service delivery.
- Supervise site teams and monitor performance to meet service standards and client expectations.
- Assist the superior in managing all vendors (contractors, suppliers, service providers etc.) who transact with the client and monitors all service provider/contractor performance, reporting against contract’s SLAs and KPIs.
- Support the Manager as the key liaison for clients on soft service-related matters.
- Coordinate and monitor vendors and contractors to ensure SLA and KPI compliance.
- Conduct regular site inspections and audits to maintain service quality and compliance.
- Manage incidents, complaints, and service issues, ensuring timely resolution and proper reporting.
- Ensure compliance with relevant licenses, insurances, and regulatory requirements.
- Support cost monitoring and assist in achieving contract performance targets.
- Identify areas for operational improvement to enhance efficiency and customer satisfaction.
- Assist in implementing sustainability and operational excellence initiatives across soft services.
REQUIREMENTS
- Bachelor’s Degree in Facilities Management, Building Management, or related field from a university recognized by the Malaysian Government.
- 5–8 years of experience in Facilities Management, with strong exposure to soft services operations (Cleaning, Pest Control, Waste Management).
- At least 2–3 years in a supervisory role, overseeing site teams and service providers.
- Strong operational knowledge with hands-on experience in managing site operations, service quality, and SLA/KPI compliance.
- Good communication, coordination, and problem-solving skills.
- Able to work independently while reporting to the Manager/Head of Department.
Remark: The contract tenure is one (1) year. Renewable contract subject to management approval.
Skills Required
- Bachelor's degree in Facilities Management, Building Management, or a related field from a Malaysian Government-recognized university.
- 5-8 years of Facilities Management experience with strong exposure to cleaning, pest control, and waste management operations.
- At least 2-3 years of supervisory experience overseeing site teams and service providers.
- Strong operational knowledge and hands-on experience managing site operations, service quality, and SLA/KPI compliance.
- Good communication, coordination, and problem-solving skills.
- Ability to work independently while reporting to the Manager or Head of Department.
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The Company
What We Do
Edgenta Mediserve Sdn Bhd provides comprehensive hospital support services (HSS) to government hospitals and healthcare institutions in Malaysia. Its core business involves the provision of clinical waste management, cleansing services, linen and laundry, and specialized facilities and biomedical engineering maintenance, aimed at ensuring safe and efficient operational management of healthcare facilities.
