Job Code
G2526HF
Department Name
Health Fund Admin
Reports To
Senior Manager, Social Work
FLSA Status
Exempt
Union Code
N/A
Management
Yes
About Us:
Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.
The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.
32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.
Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A
Job Summary:
Under the supervision of the Senior Manager, Social Work, the Manager, Social Work manages the day-to-day operations of the Social Work function within the Health Services unit. This role provides frontline leadership and supervision to social work staff while ensuring the delivery of high-quality supportive counseling, crisis intervention, advocacy, care coordination, and resource navigation services to members.
The Manager, Social Work serves as a key liaison among members, healthcare and benefit vendors, Fund departments, employers, union representatives, and community-based organizations to facilitate access to services and support positive member outcomes. This role is responsible for operational oversight, staff development, workload management, and the continuous improvement of social work services that advance the 32BJ Health Fund's mission.
Essential Duties and Responsibilities:
- Provide supervision, coaching, mentoring, and performance feedback to Social Work staff
- Identify staff training needs and support professional development activities
- Monitor caseload distribution and workload balancing across the team
- Manage and assign referrals and daily workload within assigned staff
- Assist with coverage planning to ensure continuity of services
- Conduct periodic reviews of case documentation to ensure quality, consistency, and compliance with professional standards
- Monitor adherence to Funds policies, social work practice standards, and applicable regulatory requirements
- Maintain records and statistics, and generate monthly reports to key stakeholders
- Participate in drafting, editing, and updating unit Standard Operating Procedures (SOPs)
- Assess and evaluate needs of participants
- Provide supportive counseling, crisis intervention, information and referral, entitlement counseling and advocacy services to members
- Keep accurate documentation of interactions with members
- Coordinate requests for critical incident counseling for members at their work sites
- Maintain relationships with referents
- Serve as liaison between members and families with Fund vendors, including WebTPA, Optum Rx and John Hancock
- Act as a Health Fund liaison between the member needing social work services and the union
- Conduct educational presentations to departments, the Funds and Union
- Serve as a resource for the Funds and Union Health staff
- Participate in clinical rounds with Communitas RN Case Managers
- Collaborate with Health Services clinical staff on appropriate cases that require Social Worker intervention
- Assist in creating partnerships with providers, community organizations, and government resources
- Maintain working relationships with vendors and the union necessary to resolve member cases
- Assist in creating and maintaining a resource database
- Maintain up-to-date knowledge of Fund benefits, resources and entitlements
- Participate in planning and administration of special projects as assigned
- Perform other relevant duties as assigned by senior managements
Qualifications (Competencies):
- Minimum 3 years of counseling and social work experience
- Experience providing crisis intervention, advocacy, resource navigation, and supportive counseling services required
- Supervisory or people management experience required, including coaching, performance management, workload distribution, and/or staff development
- Strong knowledge base of the healthcare industry, community resources, entitlement programs, and care coordination practices
- Welfare/Trust Funds or Union environment background a plus
- Outstanding analytical and problem-solving skills
- Proficiency in Microsoft Office with emphasis on Excel and Word
- Ability to work on simultaneous projects with diverse working groups
- Excellent customer service skills
Soft Skills (Interpersonal Skills):
- Excellent organizational and prioritizing skills
- Strong active listening and communication skills
- Demonstrated emotional intelligence, sound judgement, and discretion when handling sensitive and confidential matters
- Strong conflict resolution, negotiation, and de-escalation skills in challenging or crisis situations
- Strong relationship-building and stakeholder management skills with the ability to work effectively across different stakeholders
- Ability to provide compassionate, member-centered support while maintaining professionalism
- Demonstrated leadership and team development skills, including the ability to motivate, mentor, and develop staff
Education:
Master’s Degree in Social Work (MSW) required
Language Skills:
The ability to read, write and understand English is essential
Bilingual in English/Spanish preferred
Reasoning Ability:
High
Certificates, Licenses, Registrations:
NY State license in Social Work (L.M.S.W. or L.C.S.W) required
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Skills Required
- Minimum 3 years of counseling and social work experience
- Experience providing crisis intervention, advocacy, resource navigation, and supportive counseling services
- Supervisory or people management experience, including coaching, performance management, workload distribution, or staff development
- Knowledge of the healthcare industry, community resources, entitlement programs, and care coordination practices
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office, especially Excel and Word
- Ability to manage simultaneous projects with diverse working groups
- Excellent customer service skills
- Excellent organizational and prioritization skills
- Strong active listening and communication skills
- Emotional intelligence, sound judgment, and discretion with sensitive and confidential matters
- Conflict resolution, negotiation, and de-escalation skills
- Relationship-building and stakeholder management skills
- Compassionate, member-centered support while maintaining professionalism
- Leadership and team development skills
- Master's degree in Social Work (MSW)
- Ability to read, write, and understand English
- New York State LMSW or LCSW license
- Bilingual English/Spanish proficiency
- Experience in a Welfare/Trust Funds or Union environment
What We Do
The Building Service 32BJ Benefit Funds is the umbrella organization responsible for administering benefits, including Health, Pension, Retirement Savings, Training and Legal Services benefits to over 100,000 SEIU 32BJ members. SEIU 32BJ is the union representing property service workers, including office cleaners and residential doormen and superintendants, from Connecticut through Florida. Pension The Pension Fund provides retirement security for members and their spouses through a regular monthly pension benefit based on their years of service. Retirement Services The Supplement Retirement Savings Plan (SRSP) strengthens members’ retirement security through self directed retirement accounts funded by both employer contributions and participant savings. Health The Health Fund provides comprehensive, affordable high quality health benefits to members and their families. Training The Training Fund offers more than 100 different courses and seminars, ranging from Green Buildings to English as a Second Language, and everything in-between. Legal The Legal Fund provides legal representation to members, retirees and their dependants in a broad range of matters, including family, immigration, consumer and criminal law. The Benefit Funds’ main office is in New York City, with satellite offices in New Jersey, Connecticut and Washington, DC.
