Manager, Social Media Technical Operations

Posted 13 Days Ago
Be an Early Applicant
2 Locations
In-Office
Mid level
Fintech
The Role
The Social Media Technical Operations Manager is responsible for overseeing social media technology configurations, vendor management, and ensuring compliance with regulatory requirements while streamlining operations and improving efficiency across teams.
Summary Generated by Built In
Job Description:

The Role 

If you are looking for an opportunity to combine your technology, operations & IT skills with a passion for social media and marketing, we want to hear from you! 

This role, in the Wealth Marketing and Media Channels organization, is part of a client-obsessed team tasked with the ongoing strategy and operation of client-facing social media activities that drive business results. The social operations manager acts as tech-ops glue between our Social Media, Technology, and Customer Service teams. This person will be responsible for managing the configuration of our social profiles and marketing technology platform(s), vendor engagement for these platforms, and supporting the team’s technology and operations to help evolve our social capabilities. In addition, this role will support the team to ensure compliance and regulatory requirements are anticipated and met. 

The Expertise and Skills You Bring  

  • 3-5 years of social marketing technology/operations support experience.  

  • Knowledge of existing and emerging social media platforms. 

  • Passion for owning outcomes, working across multiple teams and skillsets 

  • An entrepreneurial approach highlighting a track record of driving efficiencies through optimization and process automation. 

  • Strong communication, interpersonal and presentation skills. 

  • The ability to develop and maintain technical documentation for internal processes and policies. 

  • Experience seeking innovative ways to help associates. 

  • A talent to thrive in a fast-paced environment and are easily adaptable to change. 

  • Desire to stay on top of industry trends in social marketing technology and provide well-informed recommendations to team members. 

  • Adept at explaining technical requirements in simple terms, both verbally and as part of presentations to Senior Leadership 

  • Admin experience with Sprinklr (Social, Service, Marketing and/or Community) is a plus 

  • Experience with Agile practices and Jira is a plus 

  • Knowledge of Financial Service Industry and our offerings preferred 

  • Experience with regulatory compliance is a plus 

The Team 

The Social Operations Team is a critical role within the larger Social Media Team responsible for supporting customer service, analytics, technical, publishing, content, and creative teams responsible for executing social programs. The team is responsible for the technical and operational aspects of social media across Fidelity including maintaining marketing technology platforms and vendors, creating policies and procedures with legal and compliance teams, driving efficiencies through optimization and organization.  

Certifications:

Category:Marketing

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Top Skills

JIRA
Sprinklr
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Boston, MA
58,848 Employees
Year Founded: 1946

What We Do

At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products.

Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.

Similar Jobs

Pfizer Logo Pfizer

Integrated Evidence Generation (IEP/RWE/Epi) Lead

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Hybrid
3 Locations
293K-488K Annually

TravelPerk Logo TravelPerk

Product Manager

Artificial Intelligence • Fintech • Greentech • Sales • Software • Travel • Hospitality
Easy Apply
Hybrid
Boston, MA, USA
180K-210K

TravelPerk Logo TravelPerk

Product Manager

Artificial Intelligence • Fintech • Greentech • Sales • Software • Travel • Hospitality
Easy Apply
Hybrid
Boston, MA, USA
180K-210K

TravelPerk Logo TravelPerk

Senior Product Designer

Artificial Intelligence • Fintech • Greentech • Sales • Software • Travel • Hospitality
Easy Apply
Hybrid
Boston, MA, USA
145K-170K

Similar Companies Hiring

Amplify Platform Thumbnail
Fintech • Financial Services • Consulting • Cloud • Business Intelligence • Big Data Analytics
Scottsdale, AZ
62 Employees
Camber Thumbnail
Social Impact • Healthtech • Fintech
New York, NY
53 Employees
Rain Thumbnail
Web3 • Payments • Infrastructure as a Service (IaaS) • Fintech • Financial Services • Cryptocurrency • Blockchain
New York, NY
40 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account